Maeve McGovern
Waldwick,NJ
Summary
Adept at fostering customer engagement and managing teams, my tenure at Valley Hospital honed my interpersonal skills and cultural understanding. Excelling in high-pressure environments, I ensured patient satisfaction and streamlined operations, achieving significant improvements in service delivery and stakeholder relationships. My background also includes expertise in schedule coordination and a proven track record in enhancing customer and patient experiences.
Overview
3
3
years of professional experience
Work History
Patient Family Ambassador
Valley Hospital
Paramus, NJ
06.2024 - Current
- Promoted good patient relations and satisfaction by demonstrating friendly demeanor.
- Greeted patients and families to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
Restaurant Hostess
Blue Moon Mexican Cafe
Wyckoff, NJ
11.2021 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Camp Counselor
Wyckoff Family YMCA
Wyckoff, NJ
06.2021 - Current
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp's core values.
Volunteer
Valley Hospital
Ridgewood, NJ
01.2021 - 01.2024
- Began with virtual volunteering throughout the COVID Pandemic to uplift patient demeanor and employee satisfaction.
- Stationed at the Child Development location, working with young children in PT, OT, and therapy; worked the front desk and cleaned patient rooms after use.
- Represented the organization positively and professionally while providing patients and families with much-needed services.
Education
Bachelor of Science - Health Sciences
The Ohio State University
Columbus, OH05.2027
High School Diploma -
Waldwick High School
Waldwick, NJ06.2023
Skills
- Team Management
- Customer Engagement
- Diverse cultural understanding
- Schedule Coordination
- Interpersonal Relationships
Timeline
Patient Family Ambassador
Valley Hospital
06.2024 - Current
Restaurant Hostess
Blue Moon Mexican Cafe
11.2021 - Current
Camp Counselor
Wyckoff Family YMCA
06.2021 - Current
Volunteer
Valley Hospital
01.2021 - 01.2024
Bachelor of Science - Health Sciences
The Ohio State University
High School Diploma -
Waldwick High School