Michelle Hernandez
Houston,TX
Summary
Dynamic Lead Patient Services Supervisor with a proven track record at Morrison Healthcare, excelling in patient satisfaction and team management. Expert in training and mentoring staff while ensuring HIPAA compliance. Achieved significant reductions in patient wait times through streamlined operations, enhancing overall service quality and fostering strong relationships with patients and clinical teams.
Overview
18
18
years of professional experience
Work History
Lead Patient Services Supervisor/Ambassador
Morrison Healthcare at Memorial Hermann Hospital
11.2024 - Current
- Oversaw meal delivery operations to maintain compliance with dietary guidelines and enhance patient satisfaction.
- Engaged with clinical teams to identify and address patient needs, fostering improved satisfaction levels.
- Monitored and recorded inventory levels of supplies and condiments, facilitating efficient patient line operations.
- Managed patient meal order process, providing detailed explanations of ordering methods through phone and app.
Lead Patient Services Supervisor
Morrison Healthcare Food Services
05.2015 - 11.2024
- Managed patient services operations to uphold compliance with health and safety standards.
- Streamlined collaboration between dietary staff and clinical teams to ensure timely and accurate meal delivery for patients.
- Developed and delivered comprehensive training sessions on food service protocols, improving overall team performance and customer satisfaction.
- Streamlined workflows to significantly reduce patient wait times for meal service.
Sales Associate
Walmart
04.2011 - 08.2015
- Facilitated training sessions for new associates on product knowledge and sales techniques.
- Oversaw inventory management processes utilizing advanced systems to ensure optimal stock availability.
- Spearheaded merchandising display strategies to enhance product visibility and boost sales.
- Executed accurate transaction processing at point-of-sale systems, ensuring adherence to cash handling standards.
- Led team collaboration to achieve sales goals through strategic promotions and events.
Cashier
Golden Corral
03.2008 - 05.2011
- Executed customer transaction processing with precision and efficiency utilizing point-of-sale system.
- Oversaw cleanliness and organization of checkout area to elevate customer satisfaction.
- Facilitated customer inquiries and resolved issues to enhance overall satisfaction.
- Facilitated collaboration among team members to optimize operational efficiency during peak hours.
- Cultivated strong relationships with regular customers to enhance loyalty and drive repeat business.
Skills
Effective problem solving
- Team management
- Strong leadership
- HIPAA compliance
- New staff training
- Customer service
- Teamwork and collaboration
- Attention to detail
- Time management
Patient confidentiality
Team management
HIPAA compliance
New staff training
Customer service
Time management
Patient safety
Training and mentoring
Relationship building
Goal oriented
Inventory control
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Patient Services Supervisor/Ambassador
Morrison Healthcare at Memorial Hermann Hospital
11.2024 - Current
Lead Patient Services Supervisor
Morrison Healthcare Food Services
05.2015 - 11.2024
Sales Associate
Walmart
04.2011 - 08.2015
Cashier
Golden Corral
03.2008 - 05.2011