Amelia Leveni
San Mateo,CA
Summary
Healthcare professional with proven track record in patient service management. Effective in improving operational efficiency and patient satisfaction. Known for fostering collaborative team environment and adapting to dynamic healthcare needs. Key skills include conflict resolution, staff training, and policy implementation.
Qualified Patient Services Supervisor with robust background in healthcare administration. Successfully led teams to streamline patient care processes and enhance service delivery. Demonstrated ability to manage patient relations and ensure compliance with healthcare regulations.
Overview
25
25
years of professional experience
Work History
Patient Services Supervisor
County of San Mateo, BHRS
Redwood City, CA
02.2022 - Current
- Oversaw daily operations of patient services team, ensuring adherence to organizational standards.
- Streamlined patient intake processes to enhance operational efficiency and minimize service wait times.
- Designed and implemented training materials to enhance staff proficiency in customer service and care delivery.
- Established and enforced quality assurance protocols to ensure accuracy in patient records and service delivery.
- Spearheaded initiatives to enhance patient satisfaction scores through strategic feedback collection and analysis.
- Guided new hires in understanding policies and procedures to enhance team collaboration.
- Evaluated workflow processes to identify bottlenecks and propose enhancements.
- Facilitated collaboration among cross-functional teams to enhance interdepartmental communication.
- Delivered after-visit summaries to patients and coordinated scheduling of follow-up appointments.
- Enhanced patient satisfaction through implementation of streamlined scheduling and appointment management systems.
- Facilitated collaboration with colleagues to ensure cleanliness and organization of office and waiting areas.
- Cultivated a welcoming and professional environment for patients through exceptional customer service.
- Optimized departmental efficiency by assessing workflows and proposing enhancements aligned with industry best practices.
- Cultivated a culture of continuous improvement by actively seeking feedback from patients, families, and staff on areas for enhancement.
- Established and executed new procedures to enhance accuracy in medical records management.
- Cultivated strategic partnerships with local hospitals to enhance patient care continuity during facility transitions.
- Ensured compliance with industry regulations by overseeing accurate documentation, enforcing policies, and educating staff.
Medical Office Specialist
County of San Mateo, BHRS
San Bruno, CA
01.2012 - 02.2022
- Oversaw patient scheduling and appointment coordination to enhance clinic efficiency.
- Ensured accuracy of medical records and documentation to uphold regulatory compliance.
- Facilitated front-desk operations by addressing patient inquiries and fostering a welcoming environment.
- Facilitated collaboration with healthcare providers to optimize communication and improve patient care delivery.
- Executed system updates to enhance data entry accuracy and streamline processing time.
- Facilitated training sessions for new staff on office procedures and electronic health record systems.
- Streamlined billing and insurance verification processes to enhance claim approval efficiency.
- Spearheaded development of patient outreach initiatives to enhance engagement and follow-up adherence.
Patient Services Assistant II
County of San Mateo, BHRS
San Mateo, CA
10.2000 - 01.2012
- Facilitated patient appointment scheduling and navigation of healthcare services.
- Oversaw management of patient records while ensuring strict confidentiality compliance.
- Orchestrated communication channels between patients and medical staff to optimize service delivery.
- Executed procedural enhancements to optimize patient intake workflows.
- Streamlined patient check-in and checkout processes to minimize wait times.
- Facilitated seamless continuity of care by coordinating referrals to specialists and healthcare professionals.
- Enhanced clinic atmosphere by ensuring a clean, organized, and welcoming reception area.
- Fostered team morale through consistent demonstration of professionalism, empathy, and attentiveness towards colleagues and patients.
- Facilitated support for healthcare providers by collecting and accurately documenting vital signs, patient histories, and pertinent medical information.
Education
High School Diploma -
San Mateo High School
San Mateo, CA06.2000
Skills
- Patient confidentiality
- Effective problem solving
- Team management
- Appointment scheduling
- Strong leadership
- Effective written and verbal communication
- HIPAA compliance
- Admissions processes
- Patient data privacy
- Recordkeeping
- New staff training
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
Timeline
Patient Services Supervisor
County of San Mateo, BHRS
02.2022 - Current
Medical Office Specialist
County of San Mateo, BHRS
01.2012 - 02.2022
Patient Services Assistant II
County of San Mateo, BHRS
10.2000 - 01.2012
High School Diploma -
San Mateo High School