Betty Casarez
Lubbock
Summary
Dynamic leader and Patient Services Supervisor with a proven track record at Texas Tech Health Science Center. Excelled in maintaining HIPAA compliance and enhancing patient satisfaction through effective problem-solving and superior communication skills. Skilled in team management and staff training, ensuring high standards of customer service and operational excellence.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Patient Services Superisor position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Patient Services Supervisor
Texas Tech Health Science Center
12.2018 - 10.2024
- Maintained compliance with industry regulations through accurate documentation, consistent policy enforcement, and ongoing staff education.
- Oversaw the recruitment process for new hires, ensuring a qualified team of dedicated professionals was employed at all times.
- Managed patient complaints professionally, addressing concerns promptly to ensure satisfaction.
- Developed highly effective communication, interpersonal and active listening skills, which were used for interacting with people of all different backgrounds and cultures.
Education
GED -
Estacdo
Lubbock, TX05-1982
Skills
- Effective problem solving
- Patient confidentiality
- Team Management
- Strong leadership
- HIPAA Compliance
- New staff training
- Customer Service
- Problem-Solving
- Attention to Detail
- Reliability
- Excellent Communication
- Active Listening
Languages
Spanish
Native or Bilingual
Timeline
Patient Services Supervisor
Texas Tech Health Science Center
12.2018 - 10.2024
GED -
Estacdo
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