Johanne Powell
Flint,MI
Summary
Results-driven professional with over nine years of experience in patient services and front-of-house operations. Known for exceptional customer service, attention to detail, and strong leadership skills. Ready to leverage expertise in process improvement and team training to enhance patient experiences.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Patient Services Supervisor
Compass Group USA
Flint, MI
07.2016 - Current
- Oversaw patient scheduling processes to enhance operational efficiency and reduce wait times.
- Implemented new patient service protocols, improving overall satisfaction scores consistently.
- Trained and mentored staff on customer service best practices, fostering a positive team environment.
- Developed and maintained reporting systems for patient feedback, driving continuous improvement initiatives.
- Collaborated with interdisciplinary teams to streamline patient flow and optimize resource allocation.
- Analyzed service delivery metrics to identify areas for process enhancement and operational adjustments.
- Led training sessions focused on compliance standards and regulatory requirements in patient services.
- Established communication strategies between patients and staff, ensuring clarity and responsiveness in care delivery.
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
Host
McLaren Flint
Flint, MI
11.1996 - 07.2016
- Coordinated with kitchen staff to communicate guest preferences effectively.
- Trained new hosts on service protocols and restaurant procedures.
- Collaborated with management to refine service standards and operational efficiency.
- Oversaw daily front-of-house operations, ensuring seamless service delivery.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
High School Diploma -
Hamady Highschool
Flint, MI06-1998
Skills
- Effective problem solving
- Patient confidentiality
- Team management
- Strong leadership
- Effective written and verbal communication
- New staff training
- Healthcare
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Reliability
Certification
- Serv Safe Certification License - 02/2027
Timeline
Patient Services Supervisor
Compass Group USA
07.2016 - Current
Host
McLaren Flint
11.1996 - 07.2016
High School Diploma -
Hamady Highschool