Nadine Rauls
Fernandina Beach
Summary
Dedicated professional with extensive experience in healthcare services. Proven ability to implement customer service protocols, resolve patient concerns, and enhance satisfaction levels while ensuring compliance with healthcare regulations.
Overview
15
15
years of professional experience
Work History
Patient Services Supervisor
Touchpoint Support Services
06.2025 - Current
- Assisted in training staff on customer service protocols and patient interaction best practices.
- Monitored patient feedback and implemented improvements to enhance overall satisfaction levels.
- Ensured compliance with healthcare regulations and organizational policies during daily operations.
- Resolved patient inquiries and concerns promptly, contributing to positive healthcare experiences.
Chat and Phone Tech Support
Foundever
03.2025 - 04.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
Director of Dining Services
Morrison Healthcare/ Baptist Medical Nassau
01.2022 - 02.2024
- Developed and implemented dining service programs enhancing patient satisfaction.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Managed vendor relationships to optimize food supply chain efficiency.
- Trained and mentored staff on food preparation standards and customer service excellence.
- Analyzed service delivery processes, initiating improvements that increased operational efficiency.
- Monitored budget allocations, ensuring financial sustainability of dining services operations.
- Streamlined operations for increased efficiency by optimizing staff schedules and task assignments.
- Implemented comprehensive staff training program, improving service quality and consistency.
- Partnered with campus organizations on fundraising initiatives through themed meal events.
- Enhanced overall dining experience by implementing innovative menu selections and presentation techniques.
- Oversaw successful catering events, ensuring seamless execution and client satisfaction.
Food Service Supervisor
Baptist Medical Center Nassau
01.2011 - 01.2022
- Oversaw daily food service operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on proper food handling procedures and customer service standards.
- Coordinated inventory management processes, reducing waste through effective stock rotation strategies.
- Implemented new menu items based on dietary guidelines and patient feedback to enhance satisfaction.
- Streamlined scheduling processes to optimize staffing levels during peak service times, improving efficiency.
- Conducted regular quality assurance inspections to maintain high standards in food preparation and presentation.
- Led team meetings to discuss performance metrics, address challenges, and promote continuous improvement initiatives.
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Closely monitored food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Ordered new supplies and food to maintain service levels.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
- Monitored food quality and service levels to maximize kitchen and dining area performance.
- Enhanced overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
- Established and managed team schedules and shift assignments.
Education
High School Diploma -
Fernandina Beach High School
Fernandina Beach, FLSkills
- Effective problem solving
- Patient confidentiality
- Team management
- Strong leadership
- Effective written and verbal communication
- HIPAA compliance
- Recordkeeping
- Patient data privacy
- New staff training
- Teamwork
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
Timeline
Patient Services Supervisor
Touchpoint Support Services
06.2025 - Current
Chat and Phone Tech Support
Foundever
03.2025 - 04.2025
Director of Dining Services
Morrison Healthcare/ Baptist Medical Nassau
01.2022 - 02.2024
Food Service Supervisor
Baptist Medical Center Nassau
01.2011 - 01.2022
High School Diploma -
Fernandina Beach High School