Maeve Swift
Sales Associate/Crew Member
Brunswick,ME
Summary
I have always excelled in school, mainly because of my meticulous work, commitment to checking over my work, following instructions to the letter, and my ability to independently keep on task as well as collaborate with others. I also want to highlight my diversity, excelling in science, mathematics, and writing.
Overview
6
6
years of professional experience
Work History
Barista
MET Coffee House & Fine Arts Gallery
07.2025 - 09.2025
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained regular and consistent attendance and punctuality.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
- Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
- Streamlined ordering process, reducing wait times and increasing customer satisfaction.
- Used POS system to accurately enter orders and process payments.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Followed exact recipes for mixing and preparing beverage and food items.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Helped management keep adequate supply on hand by notifying of shortages.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Packaged bagels, muffins and other food items for customer purchase.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Sales Associate
Old Navy
01.2022 - 01.2022
- Learned retail and customer service skills as a Sales Associate at Old Navy
- Learned how to independently manage the dressing room by directing customers, running tried-on clothes back around the store, using technology to find other sizes of clothes for customers, and cleaning in between rushes.
- Learned customer service skills answering customer questions on the floor.
- Learned how to operate the cash register and serve customers in a fast-paced environment.
- Learned how to creatively organize clothes for marketing and sales purposes.
Crew Member
Dunkin’
01.2020 - 01.2020
- Learned barista and customer service skills as a Crew Member at Dunkin’.
- Learned to manage technology, from operating the cash register to taking orders to making various drinks.
- Learned to work in a fast-paced restaurant environment.
- Provided friendly and quick service to customers at the front counter and drive-through, contributed to positive brand recognition.
- Maintained a safe operational environment by properly organizing and cleaning the store.
Education
Bachelor’s Degree - English
University of Southern Maine
Portland, ME05.2025
English Major
Fordham University
New York, NY01.2023
Skills
I want to highlight my ability to be meticulous with my work and meet strict deadlines I also want to highlight my ability to work both in teams and independently I also want to highlight my customer service skills, multi-tasking in a hectic environment, and my ability to complete tasks in an efficient and timely manner
Honors
National Honors Society, Cheverus High School (September 2018 - May 2020), Awarded to juniors and seniors based on GPA (4.11), extracurricular and volunteer experience, and academic integrity., Certificate of Achievement - Concepts in Biology, Fordham University (2020-2021), Earned the highest grade in Concepts in Biology for the 2020-2021 school year., Dean’s List, Fordham University (2020-2021, 2022-2023), Maintained a GPA of at least 3.600 with 12 earned credits during the 2020-2021 school year., National Merit Finalist (2019), Earned a score in the highest percentile on the PSAT exam to achieve semifinalist status and then applied for the finalist award based on other academic criteria a few months later.
Section name
- A flexible, hardworking college graduate looking for employment in a remote setting.
- Experience in customer service and providing exceptional service during the hectic tourist season.
- Experience in working with a team and independently running projects.
Timeline
Barista
MET Coffee House & Fine Arts Gallery
07.2025 - 09.2025
Sales Associate
Old Navy
01.2022 - 01.2022
Crew Member
Dunkin’
01.2020 - 01.2020
Bachelor’s Degree - English
University of Southern Maine
English Major
Fordham University