MAEVELYN JOY SIGUE
Mountain's Edge Pediatric Dentistry
Las Vegas,USA
1
Certification
4
years of professional experience
Compassionate healthcare professional with over three years of experience in medical and dental settings. Skilled in patient communication, registration, electronic health records, and maintaining HIPAA compliance. Currently pursuing a Bachelor of Science in Nursing and seeking to leverage strong documentation and patient-care abilities as a Newborn Hearing Screen Technician, committed to delivering respectful care to newborns and supporting parents during critical healthcare moments.
Work History
Front Desk Receptionist
1 Year 6 Months- Serve as the first point of contact for patients and parents and communicate clearly with families regarding appointments, treatment, and office procedures.
- Manage multiple incoming calls while assisting families with scheduling, insurance, and treatment-related questions.
- Coordinate patient appointments and provider schedules in a busy pediatric healthcare environment.
- Provide compassionate and professional customer service to pediatric patients and their families, creating a welcoming healthcare experience.
- Verify insurance eligibility and patient information while maintaining accuracy and attention to detail.
- Update and maintain electronic patient records while protecting confidential health information and following HIPAA requirements.
- Process copayments and maintain accurate patient financial records.
- Communicate and collaborate with providers and office staff to support efficient patient flow and timely care.
- Remain calm, patient, and professional when assisting children and families who may be nervous or have questions about their healthcare.
Patient Concierge
1 Year 5 Months- Delivered compassionate, patient-centered assistance to patients and families in person and by telephone, enhancing their overall experience.
- Assisted patients with questions regarding appointments, insurance, and treatment while maintaining a professional and reassuring manner.
- Coordinated appointments using electronic scheduling systems and maintained accurate patient information.
- Addressed patient inquiries regarding appointments, insurance, and treatment while fostering a professional and reassuring atmosphere.
- Maintained confidential patient records using healthcare office management software and followed HIPAA standards.
- Processed patient payments while maintaining billing accuracy.
- Completed data entry, scanning, document management, and other administrative tasks requiring strong attention to detail.
- Collaborated with healthcare providers and administrative staff to ensure efficient daily operations and facilitate positive patient experiences.
Dental Receptionist
7 Months- Welcomed patients and families while creating a positive and respectful healthcare environment.
- Scheduled appointments and coordinated provider calendars to support efficient patient access.
- Verified patient demographics and insurance information to ensure accurate registration and seamless patient experience.
- Maintained accurate electronic patient records and handled confidential healthcare information.
- Responded to patient inquiries and managed incoming calls, fostering a compassionate and professional atmosphere.
- Supported providers and administrative staff by coordinating daily operations and optimizing patient flow.
- Demonstrated strong organizational skills while managing multiple responsibilities in a busy healthcare setting.
Education
Bachelor of Science - Nursing (BSN)
Currently Enrolled
High School Diploma
Skills
Pediatric Patient Support
Patient communication
Compassionate Patient Care
Newborn & Family Patient Support
Infant-Friendly & Compassionate Care
Electronic Health Records (EHR)
HIPAA compliance
Patient education
Detail orientation
Appointment coordination
High-volume multitasking
Clinical team collaboration
Problem Solving & Time Management
Problem solving
Multiline Phone Systems
Multi-Call Management
Certification
Basic Life Support (BLS) – American Heart Association
Timeline
Front Desk Receptionist
Mountain's Edge Pediatric Dentistry
02.2025 - CurrentRead More
Patient Concierge
Hawaii Family Dental
05.2023 - 10.2024Read More
Dental Receptionist
Waianae Comprehensive Health Center
10.2022 - 05.2023Read More
James Campbell High School
High School Diploma
Read More
Galen College of Nursing
Bachelor of Science from Nursing (BSN)
Read More
ADDITIONAL STRENGTHS
- Compassionate and patient-centered approach
- Comfortable working with children and families
- Excellent verbal and written communication
- Strong attention to detail and accuracy
- Professional and dependable
- Able to remain calm in busy healthcare environments
- Strong organizational and time-management skills
- Quick learner of new healthcare technology and clinical systems
- Comfortable working independently and as part of a healthcare team
- Committed to patient privacy, safety, and respectful care