Mafy Berte
Lawrenceville,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Small Business Owner
Komaros'Beauty
Riviera Faya, Abidjan, Cote D'Ivoire
07.2022 - Current
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Interviewed and hired ideal candidates to assist with logistics and tasks of business.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
Client Service Manager
Glid Communication: Glidcom1@gmail.com
Ottawa, Canada
03.2020 - 02.2021
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Created customer support strategies to increase customer retention.
- Took ownership of customer issues and followed problems through to resolution.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Followed through with client requests to resolve problems.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Developed and offered unique discount options to drive interest in new product lines.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Cashier Manager
O'Bon Coin Restaurant
Cocody Lycee Technique, Abidjan, Cote D'Ivoire
09.2018 - 05.2019
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
BBA - Business Management
Georgia State University, J. Mack Robinson College
Atlanta, GA07.2023
Associate of Science -
Georgia State University
Clarkston, GA05.2021
High School Diploma -
International School Safak
Cocody, Abidjan, Cote D'Ivoire07.2016
Skills
- Time Management
- Project Collaboration
- Effective Communication
- Conflict Mediation
- Team Collaboration
- Microsoft Office Suite
- Negotiation
- Schedule Management
- Company Event Coordination
- Adaptability
- Recruiting
- Budget management
Certification
- LinkedIn Certificate of Completion Learning Excel,2019.
- Introduction to Banking, Corporate Finance Institute, 2023.
Languages
French
Native or Bilingual
English
Full Professional
VOLUNTEER-EXPERIENCE
- Volunteered for a humanitarian association to distribute food and clothing for autistic children rejected by their families from disadvantaged neighborhoods. Abidjan, Cote D'Ivoire, 2018.
- Took the initiative in distributing donated clothing and food with a group of friends in orphanages. Yamoussoukro, Cote D'Ivoire, 2019.
Hobbies
- Reading
- Writing : Currently writing a book entitled" The life of a chosen" a book that shared importance of spirituality in one's life
- Traveling
- Cooking
Timeline
Small Business Owner
Komaros'Beauty
07.2022 - Current
Client Service Manager
Glid Communication: Glidcom1@gmail.com
03.2020 - 02.2021
Cashier Manager
O'Bon Coin Restaurant
09.2018 - 05.2019
BBA - Business Management
Georgia State University, J. Mack Robinson College
Associate of Science -
Georgia State University
High School Diploma -
International School Safak