Magali Alvarez
Brentwood,CA
Summary
Highly adaptive and focused Strategic Accounts Specialist with strong analytical, reporting, and problem-solving skills using Excel formulas. Effectively managing multiple projects and leveraging business tools for accurate decision making. Implementing multiple system environments (SAP/ERP).
Overview
9
9
years of professional experience
Work History
Strategic Accounts Specialist
Penumbra Inc.- Global Medical Device Company
02.2019 - Current
- Lead Rebate and Administrative Fee Calculations by data analyzing monthly reports for multiple customers (~$1.2M/Month)
- Ensured discrepancies were resolved and provided the appropriate credit to customers
- Own ad-hoc request for analytics on pricing, sales, impact, and competitive intelligence (MoM, QoQ, YoY) encompassing> 100 international products and present to upper management on a regular cadence utilizing advanced Excel Models and Power BI
- Overlooked launching new product by ensuring purchasing contracts and pricing was accurate and completed in a timely manner, resulting in increase 1.4 million of Revenue within the first month
- Partnered with Cross-functional departments to establish streamline infrastructure solutions
- Responsible for updating accurate pricing contracts for both the United States and international customers by collaborating with 100+ contacts utilizing SAP system
- Interpreted data by using software applications and Excel formulas
- Knowledge of Cross-referencing and RFPs
- Set up new accounts for customers and aligned them to their Group Purchasing Organizations (GPO) including government pricing.
Customer and Field Support Operations Representative
Penumbra Inc.- Global Medical Device Company
02.2020 - 07.2021
- Supported 190+ Sales Representatives as front-line support with their sales operations to increase profit
- Launched new product that resulted in the increase of company revenue by $105.1 Million
- Collaborating with multiple departments internally and externally to support all sales operations
- Responsible for Sales Representative’s RMA’s and Expired travel stock
- Ensured all credits/debts were resolved and processed.
Customer and Field Support Operations Associate
Penumbra Inc.- Global Medical Device Company
02.2019 - 02.2020
- Performed administrative, infrastructure, and inventory support to Sales Representatives in the field
- Ensured all Purchase orders were processed accurately in a timely manner in order to provide customer satisfaction
- Responsible for accurately billing purchase orders for government facilities
- Resolved discrepancies by accurately analyzing reports.
Certified Pharmacy Technician
Vons Pharmacy – Pharmacy
03.2015 - 12.2018
- Created work flow increasing the number of prescriptions filled per hour in a pharmacy that processed 300+ prescriptions per day
- Responsible for accurately processing, billing, and reimbursing insurance claims
- Overlooked that all Medicare and Medicaid best practices were accurately followed
- Developed and implemented training to educate team members using best practices
- Partnered with multiple health care professionals to increase customer satisfaction
- Followed HIPPA privacy regulations, and PHI standards.
Education
Bachelor of Science in Healthcare Administration -
University of Phoenix
Associates of Arts Biological and Physical Sciences -
El Camino College
Pharmacy Technician Certificate -
Western Career College
Skills
- Bilingual (English/Spanish)
- Excel
- Power BI
- Tableau
- SAP/ERP
- EPS/PDX
- SharePoint
- Health Care Operations
- Electronic Health Care Records
- Medical Terminology
- Pharmaceutical Calculations
- Pivot Tables
- HIPPA and Privacy Regulations
- Account Investigations
- Document Management
Timeline
Customer and Field Support Operations Representative
Penumbra Inc.- Global Medical Device Company
02.2020 - 07.2021
Strategic Accounts Specialist
Penumbra Inc.- Global Medical Device Company
02.2019 - Current
Customer and Field Support Operations Associate
Penumbra Inc.- Global Medical Device Company
02.2019 - 02.2020
Certified Pharmacy Technician
Vons Pharmacy – Pharmacy
03.2015 - 12.2018
Bachelor of Science in Healthcare Administration -
University of Phoenix
Associates of Arts Biological and Physical Sciences -
El Camino College
Pharmacy Technician Certificate -
Western Career College
Similar Profiles
Whitney ConnealyWhitney Connealy
Meeting and Event Specialist II at Arthrex, Global Medical Device CompanyMeeting and Event Specialist II at Arthrex, Global Medical Device Company
Stefano MagarottoStefano Magarotto
IT Director at Health & Beauty and Medical Device CompanyIT Director at Health & Beauty and Medical Device Company
Alexa JonesAlexa Jones
Senior Supply Chain Analyst at Nashville Based Medical Device CompanySenior Supply Chain Analyst at Nashville Based Medical Device Company
Burnetta PayneBurnetta Payne
Case Manager at United Behavioral HealthCase Manager at United Behavioral Health
Tom JonesTom Jones
Principal at Livermore Valley Joint Unified School DistrictPrincipal at Livermore Valley Joint Unified School District