Magali Alvarez
Brentwood,CA
Summary
Highly adaptive and focused Strategic Accounts Specialist with strong analytical, reporting, and problem-solving skills using Excel formulas. Effectively managing multiple projects and leveraging business tools for accurate decision making. Implementing multiple system environments (SAP/ERP).
Overview
9
9
years of professional experience
Work History
Strategic Accounts Specialist
Penumbra Inc.- Global Medical Device Company
2019.02 - Current
- Lead Rebate and Administrative Fee Calculations by data analyzing monthly reports for multiple customers (~$1.2M/Month)
- Ensured discrepancies were resolved and provided the appropriate credit to customers
- Own ad-hoc request for analytics on pricing, sales, impact, and competitive intelligence (MoM, QoQ, YoY) encompassing> 100 international products and present to upper management on a regular cadence utilizing advanced Excel Models and Power BI
- Overlooked launching new product by ensuring purchasing contracts and pricing was accurate and completed in a timely manner, resulting in increase 1.4 million of Revenue within the first month
- Partnered with Cross-functional departments to establish streamline infrastructure solutions
- Responsible for updating accurate pricing contracts for both the United States and international customers by collaborating with 100+ contacts utilizing SAP system
- Interpreted data by using software applications and Excel formulas
- Knowledge of Cross-referencing and RFPs
- Set up new accounts for customers and aligned them to their Group Purchasing Organizations (GPO) including government pricing.
Customer and Field Support Operations Representative
Penumbra Inc.- Global Medical Device Company
2020.02 - 2021.07
- Supported 190+ Sales Representatives as front-line support with their sales operations to increase profit
- Launched new product that resulted in the increase of company revenue by $105.1 Million
- Collaborating with multiple departments internally and externally to support all sales operations
- Responsible for Sales Representative’s RMA’s and Expired travel stock
- Ensured all credits/debts were resolved and processed.
Customer and Field Support Operations Associate
Penumbra Inc.- Global Medical Device Company
2019.02 - 2020.02
- Performed administrative, infrastructure, and inventory support to Sales Representatives in the field
- Ensured all Purchase orders were processed accurately in a timely manner in order to provide customer satisfaction
- Responsible for accurately billing purchase orders for government facilities
- Resolved discrepancies by accurately analyzing reports.
Certified Pharmacy Technician
Vons Pharmacy – Pharmacy
2015.03 - 2018.12
- Created work flow increasing the number of prescriptions filled per hour in a pharmacy that processed 300+ prescriptions per day
- Responsible for accurately processing, billing, and reimbursing insurance claims
- Overlooked that all Medicare and Medicaid best practices were accurately followed
- Developed and implemented training to educate team members using best practices
- Partnered with multiple health care professionals to increase customer satisfaction
- Followed HIPPA privacy regulations, and PHI standards.
Education
Bachelor of Science in Healthcare Administration -
University of Phoenix
Associates of Arts Biological and Physical Sciences -
El Camino College
Pharmacy Technician Certificate -
Western Career College
Skills
- Bilingual (English/Spanish)
- Excel
- Power BI
- Tableau
- SAP/ERP
- EPS/PDX
- SharePoint
- Health Care Operations
- Electronic Health Care Records
- Medical Terminology
- Pharmaceutical Calculations
- Pivot Tables
- HIPPA and Privacy Regulations
- Account Investigations
- Document Management
Timeline
Customer and Field Support Operations Representative
Penumbra Inc.- Global Medical Device Company
2020.02 - 2021.07
Strategic Accounts Specialist
Penumbra Inc.- Global Medical Device Company
2019.02 - Current
Customer and Field Support Operations Associate
Penumbra Inc.- Global Medical Device Company
2019.02 - 2020.02
Certified Pharmacy Technician
Vons Pharmacy – Pharmacy
2015.03 - 2018.12
Bachelor of Science in Healthcare Administration -
University of Phoenix
Associates of Arts Biological and Physical Sciences -
El Camino College
Pharmacy Technician Certificate -
Western Career College
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