Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

CIERRA MOON

Dayton,OH

Summary


Strategic Account Specialist with entrepreneurial vision and leadership skills to drive expansion. Known for exemplary team building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Meets goals through strategic business planning and innovative sales initiatives. Strong history establishing culture of positive teamwork, enforcing policies and achieving brand mission. Raises productivity with training, support and allocation of talents. Excels in competitive and fast-paced business platforms, elevating teams to top performance ranking. Extensive history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Strategic Accounts Specialist

Synchrony Financial
03.2023 - Current
  • Partner with Strategic Account Manager to drive C-Suite key business initiatives by successfully collaborating with office staff and doctors to ensure clear understanding of Care Credit program and successfully implement action plans for increased usage of Care Credit product
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Used CRM (Salesforce) software to maintain detailed contact logs and account records.
  • Attended meetings and sales events to learn latest developments and brainstorm new sales strategies.
  • Developed strategic relationships with existing clients and partners by learning preferences and managing regular communications.
  • Build strong working relationships to effectively understand and address opportunities for growing sales within assigned territory
  • Develop long-term client relationships with physician offices, assist them in identifying and capitalizing on growth opportunities while satisfying customer needs and sales requirements of CareCredit
  • Utilize identified sales strategies – including prioritization, diagnosis, and treatment during provider visits and calls to achieve results; document all activity in Salesforce
  • Maintain knowledge and understanding of all CareCredit product offerings, current rates, and compliance requirements to support usage within assigned market
  • Meet/exceed additional performance measurements based on provider engagement reaction, territory management, industry segmentation, and goals
  • Set business goals to both forecast and meet sales and credit application performance required for Mid-Market accounts
  • Assist with commercialization of provider Point of Sale (POS) initiatives and products within assigned Mid-Market Book of business
  • Partner with industry account/product representatives, key opinion leaders, and technology experts to effectively drive adoption and utilization
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Assist with new hire onboarding and training as Team Lead and Peer Guide
  • Perform other duties, and special projects, and attend industry/association trade shows as assigned

Practice Development Specialist

Synchrony Financial
03.2022 - 03.2023
  • Reported sales metrics to senior management and suggested improvements that could be made to increase value of collateral.
  • Assist with monitoring employee productivity and motivate team to meet daily goals.
  • Resolved client complaints regarding sales and service.
  • Coached, developed, and motivated team to achieve revenue goals.
  • Supported sales team members to drive growth and development.
  • Attended training programs to deepen professional skillset and assisted in training fellow team members on existing and new training programs.
  • Engage with Doctors and Office staff on strategies to best use Care Credit program to optimize their business performance by educating Providers on Care Credit products, benefits, rates, and compliance requirements to ensure strong knowledge of program.
  • Analyze individual Practice performance and identify opportunities to maximize Care Credit usage through phone consultation with right party contact.
  • Implement action plans for low-performing practices that will result in increased usage.
  • Use consultative approach to provide value-added best practices, new tools, and performance information to strengthen relationships with Providers and demonstrate benefits of Care Credit.
  • Utilize defined sales processes, strategies, provider segmentation, prioritization, campaigns, and other activities to drive performance.
  • Develop long-term client relationships to capitalize on opportunities, satisfy customer needs, and increase sales.
  • Respond to inbound calls from providers generated as result of Marketing campaigns.
  • Document all provider engagements in Salesforce.
  • Deliver on performance measurements, productivity metrics, and quality assurance standards set forth by the organization
  • Built and managed relationships with key clients and partners to drive growth.

Benefits Claims Representative

Heartland Health And Wellness Fund
10.2019 - 11.2022
  • Accepting member and provider inbound calls.
  • Assisting members and providers with benefit and claims questions.
  • Verifying member eligibility.
  • Process life insurance claims.
  • Assist with retiree benefits.
  • Complete daily tasks assigned to individual work queues.
  • Complete monthly and annual reviews of extended benefits based on eligibility requirements set forth by the Board of Trustees.
  • Successfully trained new employees on company processes and daily job duties.
  • Successfully enrolled members into appropriate benefits selections
  • Processing of short-term benefit claims
  • Processing of retiree benefits and claims

Patient Financial Accounts Associate- PFS

Premier Health Partners
03.2019 - 10.2019
  • Responsible for timely billing and collection of third-party claims/accounts using online systems to ensure proper reimbursement from both patients and third-party payers.
  • Posting billing and collection transactions and ensuring appropriate self-pay liability on accounts up to and including final disposition of account balance while complying with departmental policies and procedures.
  • Required to meet and maintain departmental and individualized productivity and efficiency standards.
  • Discuss financial obligations on accounts with patients and third parties who are responsible for payment while holding quality customer satisfaction as top priority meanwhile abiding by various regulatory compliance rules including but not limited to HIPAA.
  • Enforced documentation requirements to meet industry policies and regulations.
  • Reviewed issues, analyzed and interpreted data, and determined corrective action

Sr. AR Specialist

Compunet Clinical Laboratories
08.2017 - 10.2018
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Performed targeted collections on past-due accounts aged over 90 days.
  • Responsible for tracking and resolving outstanding payment issues using data software.
  • Deliver performance measurements, productivity metrics, and quality assurance standards set forth by the organization.
  • Engage with Doctors and Office staff while displaying a positive and proactive attitude, strong organizational skills, ability to prioritize and multitask, and be a strong communicator both on paper and over the phone.
  • Generate and maintain accurate weekly aging reports in a timely manner.
  • Conduct account research and analysis.
  • Identifying and executing necessary process adjustments.
  • Reconcile A/R to G/L and interact with patients and/or insurance third-party carriers to resolve outstanding issues.
  • Assist with training of new employees
  • Perform other duties and special projects as needed.

Revenue Cycle/Medical Billing Manager

Horizons Women's Healthcare
08.2014 - 08.2017
  • Worked with customers to develop payment plans and bring accounts current.
  • Performed billing, collection, and reporting functions for office generating over annually.
  • Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
  • Identifying patient reimbursement issues, ensuring that claims, denials, and appeals are efficiently processed, and resolving billing-related issues.
  • Billing and collection of patient and provider balances.
  • Engage with Doctors and Office staff on strategies to optimize more efficient billing.
  • Educate Providers and Office staff on updated compliance programs.
  • Verified accuracy of provider progress reports, resulting in 97 % reduction in billing errors.
  • Deliver performance measurements, productivity metrics, and quality assurance standards set forth by the practice and all associated business entities.
  • Develop long-term client relationships with company representatives to capitalize on opportunities, satisfy patient needs, and increase knowledge base on medical specialty drugs.
  • Utilize defined sales processes, strategies, provider segmentation, prioritization, campaigns, and other activities to drive performance for patient self-pay services.
  • Analyze individual Practice performance and identify opportunities to maximize in collection process through various methods with doctors and staff.
  • Respond to inbound calls from patients/insurance representatives regarding accounts.
  • Document all provider credentialing information and complete re-credentialing process when applicable.
  • Running data reports that reflect practice billing cycle and effectively working to have aged accounts below minimum of 30 days processed to date by actively following billing.
  • Recruitment of interns for Medical Billing and Office Administration through continued partnership with Ross Medical Education Center
  • Recruitment, hiring, and training of new employees.
  • Trained and mentored staff on procedures, compliance requirements, and collections techniques.
  • Conducted performance reviews and implemented improvement plans.
  • Performed testing for billing modules, enhancing new functionality and process improvements.

Office Administration Intern/Billing Specialist

Wellness Card LLC.
05.2013 - 08.2014
  • Developed correspondence letters, memos, and emails.
  • Interacted with patients by phone, email, or in person to provide information on patient responsibility, insurance benefits, and account charges.
  • Analyzed problems and worked with teams to develop solutions.
  • Completed research, compiled data, updated spreadsheets and produced timely reports.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Trained and supervised employees on office policies, procedures, and compliance.
  • Verified accuracy of provider progress reports, resulting in 85% reduction in billing errors.

Education

Medical Billing And Office Administration

Ross Medical Education Center
Dayton, OH
05.2013

Skills

  • Process Improvement
  • People Management
  • Decision Making
  • Time Management
  • Detail-Oriented
  • Verbal and Written Communication
  • Client Relationship Building
  • Performance Measurement
  • Solution Orientation
  • Problem-Solving
  • Team Leadership
  • Coaching
  • Consultive Selling
  • Partnership Development
  • Account Management

Certification

  • Dimensions of Professional Selling, Synchrony Financial - 2023
  • Interview Certified, Synchrony Financial - 2023
  • Managing Employee Performance, Starweaver- 2024

Accomplishments

    Intern to hire at Wellness Card LLC.


    Achieved cost cut of third-party collection fees by 100% by implementing in-house collections processes.


    Successfully coached, trained and up-skilled 5 student externs to fulfill requirements essential for completion of institute coursework.


    Raised HEDIS measures to mean performance above 85% across all measurement sectors.








Timeline

Strategic Accounts Specialist

Synchrony Financial
03.2023 - Current

Practice Development Specialist

Synchrony Financial
03.2022 - 03.2023

Benefits Claims Representative

Heartland Health And Wellness Fund
10.2019 - 11.2022

Patient Financial Accounts Associate- PFS

Premier Health Partners
03.2019 - 10.2019

Sr. AR Specialist

Compunet Clinical Laboratories
08.2017 - 10.2018

Revenue Cycle/Medical Billing Manager

Horizons Women's Healthcare
08.2014 - 08.2017

Office Administration Intern/Billing Specialist

Wellness Card LLC.
05.2013 - 08.2014

Medical Billing And Office Administration

Ross Medical Education Center

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CIERRA MOON