Claudia Franco
Park City,UT
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Palomino
Park City, UT
05.2024 - 09.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Barback
Palomino
Park City, UT
01.2024 - 05.2024
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices..
- Ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Deliver drinks and food to customers and clear tables.
Senior Reservations Agent
Riverhorse On Main
Park City, UT
06.2023 - 09.2025
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Addressed guest concerns promptly and professionally, resolving issues to enhance customer satisfaction.
Restaurant Hostess
Riverhorse On Main
Park City, UT
04.2023 - 12.2023
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
Server Assistant
St Regis Hotel
Park City, UT
11.2022 - 04.2023
- Offered product samples, answered questions and helped customers find items.
- Beginner-level expertise in beverage preparation and service, including espresso-based drinks, manual brewing methods.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Set up advertising signs and displays on shelves, counters and tables.
Restaurant Hostess
St Regis Hotel
Park City, UT
04.2022 - 11.2022
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Accommodated special seating requests for guests to enhance satisfaction.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
Guest Service Agent
Vail Resorts Management Company
Dillon, CO
12.2021 - 03.2022
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
LANGUAGES
English - Professional Working
Spanish - Native or Bilingual
Certification
- Utah Alcohol Handler Permit
- Utah Food Handler Permit
Timeline
Server
Palomino
05.2024 - 09.2025
Barback
Palomino
01.2024 - 05.2024
Senior Reservations Agent
Riverhorse On Main
06.2023 - 09.2025
Restaurant Hostess
Riverhorse On Main
04.2023 - 12.2023
Server Assistant
St Regis Hotel
11.2022 - 04.2023
Restaurant Hostess
St Regis Hotel
04.2022 - 11.2022
Guest Service Agent
Vail Resorts Management Company
12.2021 - 03.2022