Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Professional Highlights
Timeline
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Magali Ibarra Troncoso

Fallbrook,CA

Summary

Dedicated professional with supervisory experience in program coordination, customer service, and team management, seeking to leverage leadership and organizational skills to drive team success and operational efficiency in a dynamic organization. Committed to fostering positive work environments, enhancing team productivity, and delivering outstanding results.

Overview

12
12
years of professional experience

Work History

Supervisor

Boys and Girls Club
01.2020 - Current
  • Supervise daily operations for 115 children and a team of 17 adult staff, ensuring a safe and engaging environment
  • Organized and led family and community events, increasing member engagement by approximately 20%
  • Maintained accurate member information and attendance records in CitySpan, achieving high data accuracy
  • Conducted inventory management, ensuring all program supplies were stocked effectively
  • Established strong relationships with school administrators and parents, fostering clear communication

Secretary

Tepa Produce
03.2015 - 12.2019
  • Managed customer interactions, financial documents, and legal records to support business operations
  • Implemented an organized filing system, streamlining document retrieval and improving efficiency by 15%
  • Oversaw monthly purchase orders and tracked profit margins, identifying trends for improved profitability
  • Provided high-level administrative support, contributing to client satisfaction

Customer Service Representative (CSR)

Farmers Insurance
02.2014 - 03.2015
  • Conducted client consultations and answered inquiries, improving client understanding and satisfaction
  • Quoted and recruited potential clients, increasing sales month over month by an average of 10%
  • Maintained client relationships and addressed issues promptly, reducing customer churn

Caregiver

Family Dental
01.2013 - 01.2014
  • Cared for children during patient exams, contributing to a welcoming clinic atmosphere
  • Assisted with scheduling and phone management, increasing appointment booking efficiency by 15%
  • Sanitized and prepared rooms and equipment, ensuring compliance with health and safety standards

Education

High School Diploma -

Fallbrook High School
Fallbrook, CA

Associate's Degree - Communication

Mira Costa College
Oceanside, CA
12.2025

Skills

  • Leadership & Team Management
  • Operational Efficiency
  • Bilingual Communication
  • Conflict Resolution
  • Resource Allocation & Inventory Control
  • Event Planning & Organization
  • Customer Service Excellence
  • Analytical Skills

Extracurricular Activities

  • Certified CPR Provider, 01/01/22, Present, Trained to ensure team and community safety.
  • Volunteer Organizer, Coordinated logistics for charity events such as Walk for a Cure, enhancing outreach and community impact.
  • URF Facebook Group Admin, 01/01/22, Present, Led a 500+ member online community, fostering engagement and managing communications.
  • Lifeguard, BGC North County Unit, 01/01/21, Present, Ensured safety during water-based activities, trained in emergency response.
  • Event Promoter, 01/01/18, Present, Represented companies like Fresh Festivals and Insomniac, boosting attendance and brand awareness.

Professional Highlights

  • Improved team productivity and operations by 25% through efficient resource management and structured scheduling at Boys and Girls Club.
  • Enhanced community engagement by approximately 20% through family events and community outreach initiatives.
  • Achieved a 15% improvement in filing efficiency at Tepa Produce, supporting streamlined document retrieval and inventory tracking.

Timeline

Supervisor

Boys and Girls Club
01.2020 - Current

Secretary

Tepa Produce
03.2015 - 12.2019

Customer Service Representative (CSR)

Farmers Insurance
02.2014 - 03.2015

Caregiver

Family Dental
01.2013 - 01.2014

Associate's Degree - Communication

Mira Costa College

High School Diploma -

Fallbrook High School
Magali Ibarra Troncoso