Magali Rodriguez
Webster,TX
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
Lifetime Fitness
07.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Gathered, organized and input information into digital database.
Solution Specialists III
Wellby Financial (JSC) Federal Credit Union
12.2021 - 06.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Verified customer identification and documentation for compliant transactions.
- Met customer call guidelines for service levels, handle time and productivity.
Teller Service Representative
Mobiloil Credit Union
08.2019 - 08.2021
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
Education
Associate of Science - Biology
Lee College
Baytown, TXSkills
- Organizational Skills
- Multi-Tasking and Prioritization
- Managing Client Relationships
- MS Office
- Sales and Upselling
- Scheduling and Coordinating
- Verbal and Written Communication
- Managing Files and Records
- Finance and Accounting Operations
- Team Leadership
Certification
- First Aid/CPR Certified
Additional Information
I'm studying to become a Certified Personal Trainer and Nutritionist to expand my knowledge in the field of health. I have a passion for fitness and have a desire to help others achieve their goals.
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
Lifetime Fitness
07.2022 - Current
Solution Specialists III
Wellby Financial (JSC) Federal Credit Union
12.2021 - 06.2022
Teller Service Representative
Mobiloil Credit Union
08.2019 - 08.2021
Associate of Science - Biology
Lee College