Brittany Woodrow
Fort Lauderdale,FL
Summary
Dynamic Customer Service Representative with extensive experience in resolving complex inquiries and delivering exceptional support. Committed to fostering strong customer relationships that drive brand loyalty and enhance overall engagement. Proven ability to navigate challenging situations with professionalism and empathy, ensuring customer satisfaction at every interaction. Skilled in leveraging feedback to improve service processes and contribute to team success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Supervisor
Oncall Parking
04.2024 - 09.2025
- Patrolled properties daily enforcing parking rules per management.
- Supervised daily operations, ensuring adherence to safety protocols and operational standards.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Customer Service Representative
Omaha Steaks
09.2022 - 12.2024
- This role was a seasonal role. I would reapply during the holiday season.
- Receive incoming calls from potential customers wanting to place orders.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service/Delivery Driver
Krogers
06.2022 - 02.2024
- Delivering groceries, Removing rejections, providing premier customer service to every customer.
Security Officer
Allied Universal
05.2022 - 06.2022
- Patrolling and monitoring activities on the company’s premises regularly to discourage criminals and ensure the environment is safe and secure
- Evicting trespassers and violators and detaining perpetrators while following legal protocols before relevant authorities arrive to take over
- Controlling the entrance and departure of employees, visitors and vehicles according to protocols
- Monitoring surveillance cameras to watch out for any disruptions or unlawful activities
- Providing detailed reports on daily activities and any incidents that may have occurred to management
Customer Service Representative
Ace Hardware Contact Center
08.2020 - 04.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders, returns, and exchanges efficiently in a high-volume call center environment.
- Maintained accurate records of customer interactions using CRM software to ensure service continuity.
- Collaborated with team members to improve workflow processes and enhance customer satisfaction ratings.
Security Officer/ Shipping & Receiving
FirstService Residential
03.2018 - 06.2020
- Roving the complex making sure the property is well maintained.. Receiving and processing parcels..
City Carrier Assistant
USPS Service
10.2017 - 12.2017
- Delivering mail, packages and parcels.
Deli Clerk
Publix
04.2012 - 10.2017
- Assisting with customers preparing daily production, And always giving premier customer service
Cashier
Walgreens Pharmacy
05.2007 - 02.2008
- Talked with customers by phone and in person.
- Assisted customers to select and purchase specified merchandise.
- Approved customers checks and provided check cashing service according to exchange policy
- Answered customers telephone, mail and in-person inquiries and directed customers to appropriate sales area.
Security Officer
Security Alliance
08.2006 - 12.2007
- Guarded industrial and commercial properties against fire, theft, vandalism and illegal entries.
- Watched for and reported irregularities, such as fire hazards, leaking water pipes and security doors left unlocked.
- Sounded alarm and called the police and fire department by telephone in case of fire and presence of unauthorized persons.
- Warned violators of rule infractions, such as loitering, smoking and carrying forbidden articles.
Security Officer
Kent Security
01.2007 - 02.2007
- Seasons Only property. Guarded industrial and commercial properties against fire, theft, vandalism and illegal entries.
- Patrolled, periodically, buildings and grounds of industrial plant and commercial establishment, docks, logging camp area and work sites.
- Examined doors, windows and gates to ensure that they were secure.
- Observed departing personnel to guard against the theft of company
- Watched for and reported irregularities, such as fire hazards, leaking water pipes and security doors left unlocked.
Cashier/ Customer Service
McDonalds
04.2006 - 06.2006
- Received cash, checks and completed credit-card transactions from customers and employees.
- Counted money to verify amounts and issued receipts for funds received.
Education
Diploma -
Miami Northwestern Senior High School
Miami, FL06.2006
Skills
- Premier customer service (10 years)
- Computer Skills (10 years)
- Hospitality Experience (10 years)
- Cash Handling (10 years)
- Cashiering
- Security (8 years)
- Microsoft Word (5 years)
- Customer Service
- Organizational Skills
- Typing
- Stocking
- Shipping & Receiving
- Insurance sales
- Avaya, SAP, order management system
- Communication skills
- English
- Microsoft Office
- Organizational skills
- Phone etiquette
- Customer service
Certification
- Driver's License
- Class D Security License March 2022 to March 2024
- Guard Card
- Class D Security
Section name
Authorized to work in the US for any employer
Timeline
Supervisor
Oncall Parking
04.2024 - 09.2025
Customer Service Representative
Omaha Steaks
09.2022 - 12.2024
Customer Service/Delivery Driver
Krogers
06.2022 - 02.2024
Security Officer
Allied Universal
05.2022 - 06.2022
Customer Service Representative
Ace Hardware Contact Center
08.2020 - 04.2022
Security Officer/ Shipping & Receiving
FirstService Residential
03.2018 - 06.2020
City Carrier Assistant
USPS Service
10.2017 - 12.2017
Deli Clerk
Publix
04.2012 - 10.2017
Cashier
Walgreens Pharmacy
05.2007 - 02.2008
Security Officer
Kent Security
01.2007 - 02.2007
Security Officer
Security Alliance
08.2006 - 12.2007
Cashier/ Customer Service
McDonalds
04.2006 - 06.2006
Diploma -
Miami Northwestern Senior High School