MAGALIS C. WALSH
United States Postal Service (USPS)
Land O' Lakes,USA
11
years of professional experience
1
Certification
Professional mail carrier with robust experience in delivering mail and packages efficiently and accurately. Proven track record in collaborating with team members to ensure timely and organized distribution. Adaptable to changing routes and schedules, maintaining high standards of customer service and reliability. Strong skills in route navigation, time management, and handling various delivery tasks.
Work History
City Carrier (Permanent Full-Time)
2 Years 6 Months- Applied Federal laws, USPS regulations, policies, and procedures to evaluate customer eligibility for certified mail, registered mail, insurance claims, delivery confirmation, and special services.
- Researched applicable Federal and USPS regulatory sources to resolve customer claims involving lost, delayed, damaged, or misdelivered mail.
- Explained legal provisions, customer rights, benefits, privileges, and obligations to a high volume of customers from diverse socioeconomic backgrounds.
- Responded to technical inquiries concerning service entitlement, benefit payments, documentation requirements, and tracking systems.
- Used USPS computer systems and handheld scanners to reconcile discrepancies between physical deliveries and electronic records.
- Entered, updated, and verified accurate data in federal databases to ensure proper documentation and compliance.
- Obtained and documented legal signatures for certified and registered mail in compliance with federal requirements.
- Resolved complex service issues while maintaining confidentiality and regulatory compliance.
- 40 Hours/Week
- Delivered mail efficiently across designated routes, ensuring timely service to residents and businesses.
- Managed daily sorting of mail and packages, utilizing automated systems for optimal organization.
City Carrier (Part-Time Flexible – PTF)
4 Years 1 Month- Performed full customer service and claims-related duties across multiple routes, weekends, and holidays.
- Sorted and delivered mail efficiently across designated routes.
- Answered questions from members of the public and their representatives to obtain or provide information regarding claims, delivery procedures, and documentation requirements.
- Responded to written and verbal inquiries and drafted service-related documentation.
- Used computer systems to reconcile discrepancies and enter claim-related data.
- Applied Federal regulations and USPS policies independently while covering unfamiliar routes and locations.
- 40+ Hours/Week (Variable)
City Carrier Assistant (CCA)
3 Years 4 Months- Followed Postal Service policies and procedures to maintain the integrity of mail and protect customer information.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Assisted in preparing, reviewing, and processing documentation related to customer inquiries and service issues.
- Applied USPS policies and procedures when responding to customer questions and claims.
- Entered and verified delivery and service data in USPS systems.
- Drafted written communications and reports related to customer service activity.
- Altered routes to accommodate changing conditions or road closures in delivery areas.
- Delivered mail and packages efficiently, ensuring timely service to diverse neighborhoods.
Rural Carrier Associate (RCA)
4 Months- Delivered mail in compliance with Federal delivery regulations.
- Explained service eligibility and documentation requirements to rural customers.
- Maintained accurate delivery records and reconciled discrepancies using USPS systems.
Education
Associate of Science - Human Resources and Leadership
- Relevant Coursework:
- Human Resources Management
- Employment Law
- Organizational Leadership
- Conflict Resolution
- Business Communications
Skills
Applying Federal laws
regulations
and policies
Responding to technical and written inquiries
Data entry and discrepancy reconciliation
Professional relationships
Written and verbal communication
Fraud and inconsistency detection
Customer service for diverse populations
Handheld scanner operation
Excellent multitasking
Postal regulations and mail sorting
Bilingual: English / Spanish
Accomplishments
- Collaborated with a team of 2 in the development of [Lean Six Sigma Yellow Belt].
Certification
- Six Sigma Yellow Belt – Identifying Six Sigma Projects
- The Art and Science of Communication
- A Manager’s Guide to Discipline and Documentation
- Leading Together Coordinator / Liaison Training
- IATA Category 1 – Identification and Classification
- FY22 Identifying and Handling HAZMAT
- Preventing Distracted Driving – Motor Vehicle Safety
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
City Carrier (Permanent Full-Time)
United States Postal Service (USPS)
04.2024 - CurrentRead More
City Carrier (Part-Time Flexible – PTF)
United States Postal Service (USPS)
03.2020 - 04.2024Read More
City Carrier Assistant (CCA)
United States Postal Service (USPS)
11.2015 - 03.2019Read More
Rural Carrier Associate (RCA)
United States Postal Service (USPS)
07.2015 - 11.2015Read More
Rasmussen University
Associate of Science from Human Resources and Leadership
Read More