Magaly Ortiz-Santos
Chicago,Illinois
Summary
Registered medical professional, skilled in patient care, clinical procedures, and medical documentation. Strong focus on collaboration and adaptability in fast-paced healthcare environments. Proficient in phlebotomy, EKGs, administering vaccines, and patient education. Known for reliability, compassion, and effective communication skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant
Erie Family Health Center
06.2022 - Current
- Administered patient care and assisted with examinations, ensuring comfort and safety.
- Enhanced patient flow by efficiently rooming patients before medical examinations.
- Executed accurate charting and performed blood draws to support clinical assessments and procedures.
- Streamlined appointment scheduling, ensuring optimal patient access and clinic operations efficiently.
- Prepared patients and equipment meticulously for various medical procedures, enhancing overall workflow.
- Maintained patient confidentiality while collecting and documenting essential health information.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Facilitated communication between patients and healthcare providers to address concerns and inquires.
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
- Collaborated with healthcare providers to streamline communication and improve patient outcomes.
Sales Agent
Acceptance Insurance
01.2021 - 05.2021
- Facilitated client education on policy coverage options, enhancing understanding and decision-making.
- Collaborated with team members to streamline sales processes and improve overall efficiency.
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Identified customer needs through feedback, driving improvements in service offerings, and product quality.
- Performed accurate data entry to maintain up-to-date customer records and streamline information access.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Cashier
Fresh Market Place
01.2015 - 05.2016
- Delivered exceptional customer service, enhancing customer satisfaction and loyalty during interactions.
- Maintained accurate cash register balances through diligent monitoring and reconciliation.
- Facilitated lottery sales, effectively promoting games and assisting customers with ticket purchases.
- Ensured merchandise stocking was efficient, maintaining product organization and availability on shelves.
- Resolved customer inquiries promptly, fostering a positive shopping experience and encouraging repeat business.
- Trained new staff on best practices in customer service and cash handling procedures.
Education
Medical Assistant - Medical
NIMAA
Chicago, IL10.2022
Associate in Applied Science - Nursing
Truman College
Chicago, IL12.2020
High School Diploma - undefined
Truman Middle College
Chicago, IL06.2013
Skills
- Proficient in bilingual communication
- Advanced computer proficiency
- Skilled in Epic software
- Patient intake coordination
- Operational assistance
- Clinical patient assistance
- HIPAA regulations knowledge
- Appointment coordination
- Client support
- Strong understanding of medical terminology
- Patient vital sign assessment
- Patient-centered care
- Phlebotomy expertise
- Dependable team collaborator
- CPR certification
- Empathetic support
- Vaccine administration
- Collection and processing of specimens
- Accurate clinical documentation
- Infection management
- EMR/EHR system utilization
Certification
- RMA February 06, 2023
- CPR March 03, 2022
- Life September 16, 2019
- Property & Casualty August 26, 2019
- Certified Nurse Assistant May 17, 2013
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
- Mentored new/junior staff work flow operations and training.
- Monitored private vaccine inventory
LANGUAGES
English & Spanish
Awards
Obtained scholarship for Certified Nursing Assistant program due to my outstanding high school GPA average. Successfully completed program and passed state exam. Accomplished and completed dual enrollment classes senior year of high school which gave me a head start on college courses.
Timeline
Medical Assistant
Erie Family Health Center
06.2022 - Current
Sales Agent
Acceptance Insurance
01.2021 - 05.2021
Cashier
Fresh Market Place
01.2015 - 05.2016
Associate in Applied Science - Nursing
Truman College
High School Diploma - undefined
Truman Middle College
Medical Assistant - Medical
NIMAA