Yesenia Chavez
Katy,TX
Summary
Senior Medical Assistant with over 7 years of experience in patient care coordination within fast-paced healthcare settings. Skilled in managing complex patient interactions and ensuring efficient examination processes, including vital measurements and blood sample preparation. Recognized for adaptability and a strong work ethic, with a commitment to rapidly learning new procedures. Aiming to leverage comprehensive medical support background to enhance team performance and improve patient outcomes.
Overview
11
11
years of professional experience
Work History
Medical Assistant
SPRING BRANCH COMMUNITY HEALTH CENTER
10.2020 - Current
- Triaging and rooming patients including documenting patient medical history, assessment, procedures, labs, medication/immunizations, and medical plans as needed
- Facilitated communication and support for EMS upon their arrival.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Incorporated outside records into charts and EHR.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Organized patient charts before each day's clinic sessions began.
Medical Assistant
CLINICA HISPANA
05.2019 - 10.2020
- Ensured consistent observation of patient well-being.
- Expanded expertise in medical terminology via continuous learning efforts.
- Delivered injections and vaccines to patients, maintaining constant monitoring for adverse reactions.
- Registered new patients into practice management software program accurately entering demographic information.
- Scheduled appointments for patients via phone and in person.
- Changed dressings on wounds to prevent infection and check for healing.
- Handled general office duties to support administrative staff during peak hours.
- Responded to patient callbacks and phone-in prescription refill requests.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Prepared treatment rooms for patient examinations.
- Provided assistance to medical staff in performing minor surgical procedures.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
Assistant Manager and Medical Receptionist
CLINICA HISPANA
02.2017 - 04.2019
- Resolved customer issues promptly, demonstrating accuracy and professionalism.
- Interviewed and employed individuals contributing significant expertise to the team.
- Fostered loyalty among customers via strategic team management.
- Introduced recommendations to improve efficiency of daily operations.
- Maintained cleanliness and organization in the workspace to enhance operational flow.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
KING HEAVEN COUNSELING GROUP
04.2015 - 08.2016
- Translated for Doctors from English to Spanish to non-English speaking patients
- Verify patient demographics and entered information in Excel
- Made copies and gave appropriate papers to patients to sign and fill out
- Always adhered to strict HIPAA guidelines to protect patient privacy
- Scheduled, rescheduled and handled cancelled appointments for patients
- Checked patient data including insurance, demographic and health history to ensure all information was current
Medical Receptionist
AMY'S SKIN CARE & MED SPA
11.2013 - 03.2014
- Turn on appropriate machines for the estheticians to use upon arrival
- Offer any help to customers entering the premises
- Make fresh detox waters for customers
- Clean the welcoming area and make sure it was neat and clean for the customers
- Make sure each room had their towels and sheets in place
- Clean humidifiers in the restrooms and add essential oils to them to have a fresh, clean aroma
- Let the esthetician know their appointment arrived
- Know the services and their costs for patients requesting the information
- Made appointments for customers
- Used Excel and Word programming for patient registry
- Charge patients and used sales skills to influence customers to buy medical products to conserve their beauty regimen
Education
Certificate - Certified medical assistant
HCC
Houston, Texas11.2015
Diploma -
Houston Community College
Katy, TX01.2015
Associate of Science - Nursing
Lone Star College
Houston, TXSkills
- Proficient in ECW Software
- Prognosis Program Analysis
- Proficient in Bilingual Communication
- Healthcare Proficiency
- Venipuncture Proficiency
- Strong Attention to Accuracy
- Medication Injection Techniques
- Clinical Language Proficiency
- Patient Care with Compassion
- Clinical Vital Signs Tracking
- Basic Life Support Certification
- CPR Certification
- Certified NRCMA Professional
- Effective Patient Triage
- Vital sign monitoring
- Experienced with Medical Terminology in Spanish
- Basic Wound Care
- Hands-On Patient Assistance
- Electrocardiography (EKG)
- Skilled in Patient Procedures
- Dependable Team Collaborator
- Customer service
References
- Ofelia Mendez, Clinica Hispana, 8329644074
- Monica Aranda (713) 815-0538 Spring Branch Community Health Center
Timeline
Medical Assistant
SPRING BRANCH COMMUNITY HEALTH CENTER
10.2020 - Current
Medical Assistant
CLINICA HISPANA
05.2019 - 10.2020
Assistant Manager and Medical Receptionist
CLINICA HISPANA
02.2017 - 04.2019
KING HEAVEN COUNSELING GROUP
04.2015 - 08.2016
Medical Receptionist
AMY'S SKIN CARE & MED SPA
11.2013 - 03.2014
Certificate - Certified medical assistant
HCC
Diploma -
Houston Community College
Associate of Science - Nursing
Lone Star College