Magaly Veras
Miramar,FL
Summary
Results-oriented professional with extensive experience in Airport Services Training, Policy, and Procedures, complemented by a strong background in Medical Billing and Coding. Certified in ICD-10-CM, CPT, and HCPCS guidelines, demonstrating a commitment to maintaining accuracy and efficiency in billing processes. Proven ability to thrive under pressure while meeting deadlines and achieving business objectives. Eager to leverage attention to detail to enhance coding standards in a dynamic work environment.
Overview
24
24
years of professional experience
Work History
Specialist, Catering Ops (Inflight Department)
Spirit Airlines
02.2024 - Current
- Ensure accuracy of catering daily operations
- Monitor tail swaps
- Mechanic monitoring
- Tarmac delays follow-up with incoming stations and tarmac delay orders follow-up
- Inoperative galley catering service scheduling
- Weather operational constraints
- Catering deficiencies
- Irregular Operations
- Catering stations audits/planning, scheduling & execution
Specialist Uniform Programs (Inflight Department)
Spirit Airlines
07.2023 - 01.2024
- Implemented strategies to improve performance, accuracy, and quality.
- Leveraged strong communication skills to build relationship with client.
- Coordinated with cross-functional teams on projects and initiatives.
- Utilized problem solving techniques to resolve conflicts between departments.
- Developed specialized skills in customer service and client relations.
Analyst, Airport Services Training (Airports Innovation & Training)
Spirit Airlines
02.2011 - 07.2023
- Coordinating training classes, schedules, and training requirements.
- Developing and updating E-learning instructional.
- Organizing training materials to ensure Team members/Service Providers are up to date to ensure smooth and effective training events.
- Building a centralized communication platform with Station’s Leadership to coordinate the creation of an optimal learning environment.
- Developing and maintaining effective relationships among peers, internal partners, and external partners.
- Communicating training information effectively with Station General Managers, Service Providers, Training.
- Ensuring students meet requirements before attending classroom training, this includes DOT clearance and requirements before attending GSC Initial, etc.
- Managing the Airport Services’ uniforms to include design, compliance, approvals for new hired agents, inventory, tracking, follow-up, shipping to international stations, and proper communication when questions arise.
- Facilitating training of new Station Trainers.
Customer Service Agent
Spirit Airlines
01.2008 - 02.2011
- Ensured that all policies and procedures were followed.
- Performed airport operations from ticket counter to gate operations with professionalism and care.
- Provided excellent customer service experience.
Quality Control Inspector
Paradise Products Corp
09.2001 - 02.2005
- Executed analytical testing of foods products produced at factory.
- Performed quality control on food manufactured.
- Performed quality control inspection of incoming shipments of products.
- Maintained a log for all inspections.
- Inspected manufactured line while producing food product.
- Provide prescriptions for products.
Education
Medical Billing and Coding Specialist - ICD-10, CPT and HCPCS
Rockland Community College
Rockland, NY01.2024
Bachelor of Science - Pharmacology and Biochemistry
Universidad Tecnológica de Santiago
Dominican11.2000
Pharmaceutical Vendor - undefined
Instituto Nacional de Formación Técnico Profesional
Dominican10.1999
Skills
- Fluent in English and Spanish
- Expertise in Microsoft Office suite
- Precision in detail management
- Effective leadership
- Licensed notary public, Florida
- Upholding professional standards
- Strong verbal communication
- Agile methodology
- Proficient in problem resolution
- Cross-functional collaboration
- Analytical problem-solving
- Proficient in managing multiple tasks
- Organizational time strategies
Timeline
Specialist, Catering Ops (Inflight Department)
Spirit Airlines
02.2024 - Current
Specialist Uniform Programs (Inflight Department)
Spirit Airlines
07.2023 - 01.2024
Analyst, Airport Services Training (Airports Innovation & Training)
Spirit Airlines
02.2011 - 07.2023
Customer Service Agent
Spirit Airlines
01.2008 - 02.2011
Quality Control Inspector
Paradise Products Corp
09.2001 - 02.2005
Bachelor of Science - Pharmacology and Biochemistry
Universidad Tecnológica de Santiago
Pharmaceutical Vendor - undefined
Instituto Nacional de Formación Técnico Profesional
Medical Billing and Coding Specialist - ICD-10, CPT and HCPCS
Rockland Community College