Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
07
MAGALY (Maggie) DOMINGUEZ
Open To Work

MAGALY (Maggie) DOMINGUEZ

Ellijay,GA

Summary

Seasoned customer service professional with over three decades of proven success in high-volume, fast-paced environments. Renowned for a customer-centered approach and meticulous attention to detail, committed to maintaining efficiency and accuracy while adhering to business policies and delivering exceptional service experiences. Highly motivated to exceed expectations and consistently deliver excellence in every endeavor. Dedicated to fostering strong client relationships and enhancing overall satisfaction through proactive problem-solving, effective communication, as well as focusing branding to increase customer portfolio.

Medicare & Retirement (M&R3) UHC certified, as well as several years advocating for the DSNP complex members.

Professional with strong commitment to delivering exceptional customer service and achieving results. Adept at addressing customer needs and resolving issues efficiently. Reliable team player known for adaptability and effective communication skills. Proven track record in fostering collaborative environments and driving customer satisfaction.

Overview

33
33
years of professional experience

Work History

Customer Service Advocate4Me Rep Sr-24 – T2

UHC UnitedHealthcare
03.2020 - 05.2025
  • Managed customer inquiries, ensuring timely and accurate responses to enhance satisfaction (Medicare, Medicaid, Retirement, Value Care, and DSNP programs)
  • Developed training materials for new representatives, improving onboarding efficiency and reducing ramp-up time.
  • Oversaw workflow processes to optimize operational efficiency and improve service delivery standards.
  • Implemented feedback mechanisms to gather customer insights, driving continuous improvement initiatives.
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Mentored junior representatives, fostering professional growth and knowledge sharing within the team.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks. Consistently meeting and exceeding all metrics.
  • Responded to customer questions via telephone regarding insurance benefits, provider contracts, eligibility, and claims.
  • Self-motivated, with a strong sense of personal responsibility. Worked effectively in fast-paced team environments.
  • Proven ability to learn quickly and adapt to new situations.

General Manager

Commodore Inn The Grove
01.1992 - 01.2020
  • Achieved “Super-Host” status in Airbnb, and consistently maintained the inn in the TripAdvisor top 10 ranked in Miami
  • Earned recognition of owners and clients on a consistent basis for excellent performance
  • Provided all customer service, from receiving calls for booking, through arrival and check-in, making sure all the guests needs are fulfilled in a timely manner to their complete satisfaction
  • Created customer-centric policies and procedures, ensuring the highest standard of service is maintained by all staff members
  • Resolved all guests' complaints gracefully, keeping customer retention and reviews in mind, while ensuring the inn's interests are met as well.
  • Handled reservations, sales and marketing.
  • Maintained the highest standard of services to the guests, including maintenance and cleanliness for the guests' rooms and associated facilities
  • Lead all personnel, from the hiring process, through on-boarding, training and nurturing throughout their time with the inn. Daily inspired positive energies, motivation and loyalty through feedback, team activities, and encouraging personal growth
  • Increased associates' morale and resolved labor relations issues
  • Participated in on-going sales activities to bring in new business, and build loyalty with established customers
  • Accepted deliveries, and ensured all equipment, as well as all Front Desk computers and office equipment were in proper working order

Education

Equivalent Business Administration -

Instituto De Formacion Femenina
Madrid Spain

Skills

  • Fluent in English, Spanish, and Portuguese
  • Skilled in MS Office tools
  • Resilient problem-solving in time-sensitive environments
  • Proficient in case management
  • Skilled in voice technology applications
  • Coaching proficiency
  • Effective strategies for enhancing brand loyalty
  • Analytical problem solver
  • Proficient in relationship building
  • Analytical and meticulous
  • Client relationship building
  • Cross-functional team development, Medicare, Medicaid, Retirement Gov Operations

Languages

Spanish
Native or Bilingual
Portuguese
Full Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Advocate4Me Rep Sr-24 – T2

UHC UnitedHealthcare
03.2020 - 05.2025

General Manager

Commodore Inn The Grove
01.1992 - 01.2020

Equivalent Business Administration -

Instituto De Formacion Femenina

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