MAGALYS QUINTERO
Hollywood,FL
Summary
Self-starting Custodian with team player mentality. Skilled at staying on task and meeting deadlines. Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Hardworking Custodian offers broad skills in all areas of building maintenance. Committed to top-quality service, timeliness and thoroughness in any cleaning task. Reputation for punctuality and dependability.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Maintenance Custodian
Park And Recreation
04.2023 - Current
- Provided excellent customer service to building occupants while responding to their concerns about cleanliness or maintenance issues.
- Demonstrated flexibility by adapting to changing priorities and taking on additional tasks as needed.
- Upheld high standards of cleanliness in all aspects of the facility including floors, walls, ceilings, fixtures, appliances.
- Improved facility cleanliness by conducting regular maintenance tasks such as sweeping, mopping, and vacuuming.
- Promoted a healthy working environment through proper sanitization practices in communal spaces such as break rooms and restrooms.
- Supported event setup and teardown processes by arranging furniture, setting up audio-visual equipment, and providing general assistance as needed.
Security Officer
Allied Universal Security Services
08.2016 - 03.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Cashier
Kmart, Sears Holding
04.2012 - 05.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Quality Control Processor
Tierra Nueva Fine Cocoa
06.2011 - 12.2012
- Identified areas of improvement through regular audits, resulting in a more robust quality management system.
- Streamlined quality control processes for increased efficiency and reduced turnaround time.
- Championed lean initiatives within the organization, driving waste reduction efforts and improving overall efficiency.
- Actively participated in process improvement projects leading to significant enhancements in final products.
- Improved customer satisfaction by addressing and resolving quality-related complaints in a timely manner.
- Evaluated suppliers'' performance through regular assessments, ensuring alignment with company''s quality expectations.
- Participated in external audits as a company representative, demonstrating adherence to industry best practices.
- Supported internal audit activities by providing information on existing controls and processes.
Education
Civil Construction -
Orlando Panecas
Sancti Spiritus, Cuba06.1994
Skills
- Power Tools Operation
- Electrical Repairs
- Safety Procedures
- Pressure Washing
Certification
high school diploma
cna certificacion
real estate diploma
SECURITY LICENCE
Timeline
Maintenance Custodian
Park And Recreation
04.2023 - Current
Security Officer
Allied Universal Security Services
08.2016 - 03.2023
Cashier
Kmart, Sears Holding
04.2012 - 05.2016
Quality Control Processor
Tierra Nueva Fine Cocoa
06.2011 - 12.2012
Civil Construction -
Orlando Panecas