Magara Reese
Hickory,NC
Summary
Motivated leader with over four years of experience in leadership. Uses attention to detail and data analysis to improve and keep store results at or above company standard. Uses customer service and communication to positively impact company's success.
Overview
5
5
years of professional experience
Work History
Omni Experience Manager
Belk
09.2021 - Current
- Lead team of 10+ associates to achieve store and company metrics and productivity goals.
- Increased store sales by 40% throughout year.
- Analyzed current and past reports to see areas of opportunity, communicated results with leadership team and associates, and planned for future.
Specialty Sales Representative
Spectrum
06.2021 - 09.2021
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Serviced existing accounts on regular basis to maximize revenue.
Omni/ Operations Team Lead
Belk
03.2020 - 06.2021
- Partnered with direct manager to give feedback to team.
- Planned ways to improve and consistently deliver results.
- Inventoried technology throughout store and adhered to company SOP's.
Beauty Advisor- Estee Lauder
Belk
02.2020 - 03.2020
- Provide customer service and build sales by offering services, samples, and current promotions.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
Fulfillment Team Lead
Belk
09.2019 - 02.2020
- Worked different stations to provide optimal coverage and meet productivity goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Sales Associate
Belk
10.2018 - 09.2019
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers locate products and checked store system for merchandise at other sites
Education
Bachelor of Arts - Marketing
Western Carolina University
Cullowhee, NC12.2024
Associate of Arts -
Western Piedmont Community College
Morganton, NC12.2018
Skills
- Data Analysis
- Attention to Detail
- Communication
- Leadership Experience
- Conflict Resolution
- Time Management
- Customer Service
Timeline
Omni Experience Manager
Belk
09.2021 - Current
Specialty Sales Representative
Spectrum
06.2021 - 09.2021
Omni/ Operations Team Lead
Belk
03.2020 - 06.2021
Beauty Advisor- Estee Lauder
Belk
02.2020 - 03.2020
Fulfillment Team Lead
Belk
09.2019 - 02.2020
Sales Associate
Belk
10.2018 - 09.2019
Bachelor of Arts - Marketing
Western Carolina University
Associate of Arts -
Western Piedmont Community College
Similar Profiles
Karen Fraire GalindoKaren Fraire Galindo
Sales Associate at BelkSales Associate at Belk
Stanene DouglasStanene Douglas
Human Resource Manager at BelkHuman Resource Manager at Belk
Ann YepsenAnn Yepsen
Store Manager at BelkStore Manager at Belk
Sekeybria ArdsSekeybria Ards
Lead Visual Merchandiser at BelkLead Visual Merchandiser at Belk
Zachary WalkerZachary Walker
Government Account Representative at CarahsoftGovernment Account Representative at Carahsoft