Magda Márquez
Davie,FL
Summary
Self directed, well organized and detail oriented individual seeking a long-term management position with a highly successful customer focused company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
17
17
years of professional experience
Work History
Business Manager
FLASEBAS MILLENIUM CORP.
01.2014 - Current
- Developed a growth strategy focused on financial gain and customer satisfaction
- Achieved growth and hit sales targets by successfully managing the sales team
- Sells FLASEBAS products by establishing contact and developing relationships with prospects; recommending solutions
- Prepared quotations and estimates for customers
- Conducted research to identify new markets and customer needs
- Attention to providers
- Worked with General Contractors in construction projects
- Managed the logistic team
- Ensured the correct products and services are delivered to customers in a timely manner
- Resolved any issues and problems faced by customers and dealt with complaints to maintain trust
- Managed and directed the sales assistant.
Customer Service Representative
Mi Familia Vota
01.2022 - 01.2023
- Text Messages platform
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Account Manager
PROTOKOL GROUP INTL.
01.2007 - 01.2014
- Played an integral part in generating new sales that turned into long-lasting relationships
- Developed trust relationships with a portfolio of Major Clients to ensure they do not turn to the competition
- Acquired a thorough understanding of key customer needs and requirements
- Expanded the relationship with existing customers by continuously proposing solutions that meet their objectives
- Prepared regular reports of progress and forecast to internal and external stakeholders using key account metrics
- Served as the link of communication between key customers and internal teams
- Ensured the correct products and services are delivered to customers in a timely manner
- Resolved any issues and problems faced by customers and dealt with complaints to maintain trust
- Managed and directed the sales assistant.
Education
South Florida Realtor -
02.2017
CSE Cisco Sales Expert -
Cisco
01.2013
HP ASP Enterprise Solutions -
HP
01.2013
Corporate Communications Bachelor Degree -
Santa Maria University
01.2005
Skills
- Strong computer proficiency
- Keyboarding 50 wpm
- Advanced ability with Outlook, Windows NT and XP including Microsoft Word, Excel, PowerPoint, and Access
- Internet
- Awesome tech skills (slack, Intercom, Salesforce, Mailchimp, Asana)
- Knowledge of team development techniques
- Excellent verbal and written communication skills
- Exceptional presentational, organizational, and interpersonal skills
- Ability to complete work efficiently and timely
- Ability to prepare, analyze, and interpret reports
- Ability to multitask in a fast-paced team environment
- Attention to detail
- Problem-solving and decision-making skills
- Ability to exceed established performance goals
- Strong motivational skills and ability to take initiative
- Fluent in Spanish and English
- Growing mindset, Fast learner, Creative spirit
- Client Relationship Management
- Business Development
- Business Planning
- Logistics Management
- Negotiation
- Team Building and Leadership
- Coaching and Mentoring
- Decision-Making
Timeline
Customer Service Representative
Mi Familia Vota
01.2022 - 01.2023
Business Manager
FLASEBAS MILLENIUM CORP.
01.2014 - Current
Account Manager
PROTOKOL GROUP INTL.
01.2007 - 01.2014
South Florida Realtor -
CSE Cisco Sales Expert -
Cisco
HP ASP Enterprise Solutions -
HP
Corporate Communications Bachelor Degree -
Santa Maria University
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