Marcell Harris
Plainfield,IL
Summary
Innovative and results-driven leader with strong problem-solving and decision-making skills in management, administrative, customer service, and logistics sectors. Heavily committed to fostering a culture of continuous improvement while enhancing operational processes for optimal efficiency and the greatest customer satisfaction possible.
Overview
4
4
years of professional experience
Work History
Administrative Manager
FreeStand Home Solutions LLC
Naperville, IL
01.2022 - 01.2026
- Manage the relocation department, ensuring departmental procedures are followed to ensure customer satisfaction.
- Coordinated daily office operations to enhance workflow efficiency and employee productivity.
- Developed and implemented administrative procedures to streamline communication across departments.
- Managed over 46 customer calls per day with a 7% revenue increase per quarter.
- Creating, maintaining, and optimizing staff schedules to ensure adequate coverage.
- Managed scheduling for executive meetings, ensuring timely preparation of materials.
- Team Staffing (including hiring, performance management, and terminations).
- Observe and ensure all company data is accurately entered into the CRM (customer and revenue related data) to report positive and negative business trends.
- Initiate marketing strategies (via campaigns, direct email, digital, and social media).
Chief Warehouse Operations & Logistics Manager
FreeStand Home Solutions LLC
Bolingbrook, IL
04.2024 - 01.2026
- Personally streamlined logistics operations to enhance efficiency and reduce delays, resulting in a remedied bottleneck that led to a 15% sales increase.
- Coordinated transportation schedules, optimizing routes for timely deliveries.
- Developed training and performance reviews for logistics staff, regularly promoting accountability and continuous improvement initiatives while fostering a culture of safety and compliance.
- Managed a cross-functional team of logistics professionals, providing rapid onboarding, coaching, and guidance for career development and skill enhancement.
- Enhanced customer satisfaction through meticulous shipment tracking from origin to destination, proactively addressing delays or issues promptly.
- Collaborated with IT department to upgrade logistics software, enhancing functionality and user experience for logistics team.
- Achieved significant cost reductions by optimizing routes and consolidating shipments, without compromising on delivery timelines.
- Strengthened relationships with key stakeholders, ensuring alignment of logistics operations with overall business goals.
- Optimized warehouse layout for increased efficiency in inventory management, leading to smoother operational flow.
- Established contingency plans for potential disruptions in the supply chain, ensuring business continuity during unforeseen circumstances.
- Efficiently managed budgets, ensuring optimal allocation of resources towards critical projects while minimizing unnecessary expenditures.
Shift Manager
Potbelly Sandwich Company
Bolingbrook, IL
06.2025 - 01.2026
- Supervised daily operations, ensuring efficient workflow and team productivity.
- Trained and mentored staff on best practices for customer service and food safety to maximize team performance.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs; resulted in a 4% quarterly profit retention.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Conducted performance evaluations, providing constructive feedback for employee development.
- Collaborated with management to execute marketing initiatives that increased store visibility.
- Monitored compliance with health regulations, maintaining a safe dining environment for guests.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Fostered culture of continuous improvement, encouraging staff to suggest and implement efficiency-enhancing measures.
Education
Associate of Arts - Business Management
Joliet Junior College
Joliet, IL05-2026
High School Diploma -
Plainfield East High School
Plainfield, IL05-2023
Skills
- Accurate money handling
- Outstanding customer service focus
- Employee training
- Decision-making
- Punctual and reliable
- Team leadership expertise
- Multitasking Abilities
- Problem-solving
- Excellent verbal and written communication
- Strong computer proficiency
Languages
Spanish
Limited Working
Timeline
Shift Manager
Potbelly Sandwich Company
06.2025 - 01.2026
Chief Warehouse Operations & Logistics Manager
FreeStand Home Solutions LLC
04.2024 - 01.2026
Administrative Manager
FreeStand Home Solutions LLC
01.2022 - 01.2026
Associate of Arts - Business Management
Joliet Junior College
High School Diploma -
Plainfield East High School