Jessica Roberts
El Cajon,CA
Overview
15
15
years of professional experience
Work History
Administrative Manager
Tattoo Ink Spot, LLC
12.2021 - Current
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Managed inventory levels efficiently, ensuring stock availability and minimizing overhead costs.
- Tracked expenses, reconciled bank accounts and assisted in quarterly financial report generation.
- Boosted customer satisfaction by active listening and facilitating requests or addressing concerns promptly.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Optimized website content for improved search engine rankings and increased web traffic.
- Provided exceptional customer service while discussing design ideas with clients, making them feel comfortable and confident about their decision throughout the entire process.
- Enhanced client satisfaction by providing personalized tattoo designs tailored to their preferences and style.
- Maintained a clean and organized workstations, ensuring compliance with health and safety regulations for both staff and clients.
Hospital Operations Lead
Helen Woodward Companion Animal Hospital
12.2017 - 11.2021
- Collaborated with cross-functional teams including treatment, surgery, examination and front desk.
- Partnered with veterinary team members to provide seamless continuity of care for all patients throughout their visits.
- Assisted veterinarians with surgical procedures, ensuring accurate preparation of instruments, medication administration, and post-operative care.
- Performed skilled nursing care tasks such as wound dressings changes or IV catheter placements under veterinarian supervision.
- Developed and maintained strong relationships with clientele, providing personalized care and attention.
- Collaborated with accounting department to ensure accurate financial records.
- Mentored junior veterinary technicians on best practices and oversaw workmanship.
- Drafted and composed international health certificates.
Veterinary Technician
Helen Woodward Companion Animal Hospital
12.2014 - 10.2021
- Reduced patient stress by providing compassionate handling and creating a calm atmosphere during examinations and treatments.
- Managed approximately 150+ incoming calls, 70+ emails, 100+ text messages and multiple faxes per day from customers.
- Managed scheduling and appointments, optimizing clinic operations and veterinarian time.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Conducted in-house diagnostic testing including bloodwork and radiographs.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
Education
High School Diploma -
Pacific Grove High School
Pacific Grove, CA09-2013
Cosmetology License - Cosmetology
California Hair Design Academy
La Mesa, CA10-2001
Veterinary Assistant Certificate - Veterinary Medicine
Miracosta College
Oceanside, CA09.2013
Skills
- Sterilization techniques
- Digital marketing
- Social media engagement
- Accurate money handling
- Small business operations
- Customer service
- Medical record-keeping
- Microsoft Excel spreadsheets
- Scheduling and calendar management
- Executive support
- Accounting procedures
Timeline
Administrative Manager
Tattoo Ink Spot, LLC
12.2021 - Current
Hospital Operations Lead
Helen Woodward Companion Animal Hospital
12.2017 - 11.2021
Veterinary Technician
Helen Woodward Companion Animal Hospital
12.2014 - 10.2021
High School Diploma -
Pacific Grove High School
Cosmetology License - Cosmetology
California Hair Design Academy
Veterinary Assistant Certificate - Veterinary Medicine
Miracosta College