Magda Rodriguez
Austin,TX
Summary
Dynamic professional with extensive experience at Innovative Aftermarket Systems, excelling in claims processing and customer support. Proven ability to enhance operational efficiency through cross-functional collaboration and meticulous attention to detail. Skilled in utilizing Braintree and Zendesk to streamline processes, ensuring timely resolutions and superior service delivery.
Overview
23
23
years of professional experience
Work History
Claims Processor
Innovative Aftermarket Systems
Austin, TX
01.2018 - Current
- Processed inbound and outbound calls to ensure timely payment transactions.
- Facilitated communication between clients and dealers, optimizing payment processes.
- Created daily reports to monitor payments and identify outstanding balances.
- Guided colleagues on claim procedures, enhancing support consistency.
- Reviewed invoices for alignment with claim details, ensuring accurate payments.
- Organized data in spreadsheets and databases for effective information management.
- Resolved customer concerns while expediting accurate claims filing.
- Explained policy benefits and alternatives, assisting customers in selecting suitable solutions.
Customer Support Representative
Contact Works
Austin, TX
01.2016 - 01.2018
- Managed 80-90 inbound calls daily, addressing customer inquiries effectively.
- Troubleshot app issues through phone support, ensuring quick resolutions.
- Assisted with billing inquiries over the phone to enhance customer satisfaction.
- Responded to emails and voicemails promptly, maintaining communication flow.
- Provided live chat support to assist customers in real-time.
- Trained new employees on operational procedures and customer service standards.
- Collaborated with Braintree and Zendesk systems to streamline processes.
Assistant Manager
Brooklyn Pie Company
Austin, TX
01.2013 - 01.2016
- Managed 5-6 employees, overseeing hiring and training processes.
- Assisted in daily operations of local pizza shop, ensuring smooth workflow.
- Counted register and safe funds, executing bank deposits regularly.
- Handled accounts payable and receivable to maintain financial accuracy.
- Conducted inventory management and purchasing to support operational needs.
- Generated marketing ideas to enhance neighborhood engagement and visibility.
- Prepared pizza dough and sauce, contributing to product quality.
- Ensured restaurant cleanliness and compliance with food safety standards.
Supervisor
Pinks Pizza
Houston, TX
01.2009 - 01.2012
- Assisted with training and conducting interviews for new hires.
- Managed scheduling for a team of 6-7 staff members.
- Performed inventory management to ensure adequate stock levels.
- Conducted quality control checks to maintain high food standards.
- Handled cash register operations, including counting money and making bank deposits.
- Prepared pizza dough, sauce, and other ingredients for service.
- Ensured restaurant cleanliness, food quality, and compliance with safety regulations.
Receptionist
CTXHC/Zachry Construction
Austin, TX
01.2007 - 01.2008
- Operated telephone switchboards to facilitate efficient communication.
- Assisted business manager and CFO with spreadsheet management and translation tasks.
- Conducted data entry to maintain accurate records.
- Managed office supply purchasing and supported payroll functions.
- Coordinated mail distribution and filing to streamline office operations.
- Collaborated on shipping and receiving projects to enhance workflow efficiency.
- Provided assistance on various assignments, ensuring timely project completion.
Supervisor
Chipotle Mexican Grill
Austin, TX
01.2003 - 01.2007
- Maintained high-quality service standards across all operational areas.
- Ensured cleanliness, food quality, and safety procedures adhered to regulations.
- Conducted inventory management and received shipments of supplies efficiently.
- Facilitated interviews and evaluated employee performance for staffing decisions.
- Supported cashiers by processing phone orders and assisting cooking staff.
- Managed scheduling to optimize staff coverage and operational efficiency.
- Counted register funds, secured safe cash, and executed bank deposits.
Education
Travel & Tourism - General Course
Austin Community College
Austin, TX01.2018
Bookkeeping Specialist Training - SCI Certification
Southern Career Institute
Austin, TX01.2007
Graphic Design - General Courses
Art Institute of Houston
Houston, TX01.2000
Skills
- Jira and Microsoft Teams
- Cross-functional collaboration
- Braintree and Zendesk
- Attention to detail
- Time management
References
Available on request
Languages
Spanish
Native/ Bilingual
Timeline
Claims Processor
Innovative Aftermarket Systems
01.2018 - Current
Customer Support Representative
Contact Works
01.2016 - 01.2018
Assistant Manager
Brooklyn Pie Company
01.2013 - 01.2016
Supervisor
Pinks Pizza
01.2009 - 01.2012
Receptionist
CTXHC/Zachry Construction
01.2007 - 01.2008
Supervisor
Chipotle Mexican Grill
01.2003 - 01.2007
Travel & Tourism - General Course
Austin Community College
Bookkeeping Specialist Training - SCI Certification
Southern Career Institute
Graphic Design - General Courses
Art Institute of Houston