Wanda Addison
Memphis,TN
Overview
4
4
years of professional experience
1
1
Certificate
Work History
Claims Processor
Memphis Light Gas and Water Division
08.2015 - 08.2016
- Answered extremely high call volume multi-phone lines Inbound Calls, Diffuse Irate Customers
- Receive and process payments, issue checks, balance checkbook, handled customer complaints, performed clerical functions, received and relayed messages to Claims Adjusters, Received/processed claims for Division property damages, Advised Customers of claim procedures; referred to appropriate personnel, Opened and closed accounts, Posted payments to accounts, Maintain assigned Adjusters Files, Dispatched Adjusters to accident scenes for investigation, Initiate Claim files, logged and entered accurate information into computer, Prepared claim payment checks and released to claimants; initiated check request to replenish checking account, Sorted and distributed incoming mail; matched correspondence with appropriate claim files and distributed to correct processor for processing Determined/verified responsible party by researching damage reports, police reports, and other documents Prepared first letters, final notices and correspondence for Claim Adjusters, Transcribed statements pertaining to investigations; prepared various reports/forms such as charge off reports for non-collectible accounts Collected cash payments from Walk-in Customers, and escort them to payment center, Collections for Accounts Payable, Prepared vehicle accident forms.
- Researched payments received by other areas, or sent to Claims in error to credit proper account.
- Shifted files monthly, Purged closed files, Pulled diaries for Adjusters review.
- Ensured all checks and files were securely locked away daily Created Invoice Requests for payments, Maintained Strict Confidentiality Spanish I Basic 2016.
- Skillfully developed departmental goals, objectives, standards of performance, policies and procedures.
- Assisted in resolving and satisfying client requests and internal operational issues.
- Enhanced claim processing efficiency by implementing new software and streamlining procedures.
Clerica Support II
Memphis Light, Gas, And Water
08.2012 - 08.2015
- Enhanced office efficiency by organizing and maintaining filing systems.
- Reduced errors in data entry tasks by implementing a thorough double-check process.
- Streamlined communication within the team by creating a centralized email system for document sharing.
- Expedited invoice processing with accurate data input and prompt followups.
- Submitted time and attendance information for payroll approval
- Managed and ordered Office Supplies
- Self-motivated with a strong sense of personal responsibility
- Demonstrated respect, friendliness, professionalism, and willingness to help wherever needed.
- Amended Machine and Welding Departments official documents for management
- Assisted management with administrative task
- Created Spreadsheets to track payroll, vehicle maintenance, and gas supply
Operation Feed
Memphis Light, Gas, And Water
01.2013 - 01.2015
- Collected donations from employee to feed and give back to the community
- Conducted and organized meetings throughout 13 division work centers.
- Logged donations onto spreadsheet and into computer accounting system for distribution to various community service agencies.
- Ensured accurate inventory management through meticulous record-keeping.
- Rewarded the highest donating employee with an annual gift.
MIFA- Metropolitan Interfaith Association
01.2013 - 01.2014
- Cold Calling Donors and Volunteers to set up appointments to volunteer with helping Senior Citizens.
United Way
01.2013 - 01.2014
- Conduct Meetings, enlist and recruit speakers and donors.
Southern Women's Conference
01.2013 - 01.2014
Education
Bachelor of Science - Business Administration
Touro University Online Campus
Associate of Arts - Healthcare Administration
University of Phoenix Online Campus
2013
Skills
- Typing 54 WPM, Computers, Windows, Spreadsheets
- Data Entry, 10-Key, Answer Multi-Line Phones
- Payroll Entry, Submit Payroll for Approval
- Daily Overtime and Mileage, Customer Service, Microsoft Excel Certificate, Word, Microsoft Access, PowerPoint
- Maintain Accurate Attendance Records, Order Fuel
- MSS, Oracle, Novell GroupWise, MLGW University, CIS,
- Azure, Citrix, Microsoft 365, Teams, Unanet Payroll Software
Certification
Safety Committee, CPR Certification Star Achievement Series I, II, and III Certificates 2013-2014 Leadership and Development Certified 2014 Proofamatics Certificate 2014 Data Entry DEB 2014
Timeline
Claims Processor
Memphis Light Gas and Water Division
08.2015 - 08.2016
Operation Feed
Memphis Light, Gas, And Water
01.2013 - 01.2015
MIFA- Metropolitan Interfaith Association
01.2013 - 01.2014
United Way
01.2013 - 01.2014
Southern Women's Conference
01.2013 - 01.2014
Clerica Support II
Memphis Light, Gas, And Water
08.2012 - 08.2015
Bachelor of Science - Business Administration
Touro University Online Campus
Associate of Arts - Healthcare Administration
University of Phoenix Online Campus
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