Marquesia Parm
Monroe,LA
Summary
Objective to secure a full-time role that challenges professional skills in interpersonal communication, time management, and problem-solving. Recognized for attention to detail and strong organizational skills. Experienced in handling multiple projects with precision and efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Claims Processor
Kelly Services
09.2024 - 07.2025
- Executed comprehensive reviews and research of claims for accuracy and compliance with policies.
- Prioritized and managed high volume of claims, consistently meeting deadlines with quality assurance.
- Identified potential improvements by monitoring claims processing trends.
- Assessed accuracy and quality of data in agency management system to ensure reliability.
- Utilized multiple source documents to complete assignments and validate information.
- Analyzed pending documents through follow-ups, ensuring timely resolution.
- Conducted detailed reviews of claims to guarantee completeness and policy compliance.
Healthcare Customer Service Representative
Ttec(Contract)
03.2023 - 08.2024
- Upheld HIPAA compliance while managing sensitive patient information to ensure privacy protection.
- Safeguarded confidential medical records, adhering to HIPAA standards for patient privacy.
- Managed resolution of patient billing issues following established guidelines.
- Resolved inquiries and complaints from customers in a timely manner.
- Promptly addressed prospective customer inquiries to foster positive relationships.
- Delivered efficient service to prioritize and meet customer requirements.
Education
Accounting
Southern University At Shreveport
Shreveport, LA05.2028
Skills
- Typing speed of 65 WPM
- Claims processing and review
- Patient confidentiality and HIPAA compliance
- Appointment scheduling
- Insurance verification
- Customer service excellence
- Time management skills
- Attention to detail
- Adaptability and flexibility
- Data entry proficiency
- Ticket management and issue resolution
- Technical troubleshooting expertise
- Application support and system administration
Microsoft Expertise
- Word
- Access
- Powerpoint
- Excel
- Outlook
Certification
Customer Service Excellence Certification
Conflict Management & Solutions
Timeline
Claims Processor
Kelly Services
09.2024 - 07.2025
Healthcare Customer Service Representative
Ttec(Contract)
03.2023 - 08.2024
Accounting
Southern University At Shreveport