Oshaniqua Johnson
Lagrange
Summary
Dedicated Customer Service Specialist wit 5 years experience providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Machine Operator
GFA
Lagrange
06.2025 - Current
- Assemble & Grinder in accordance to verbal & written instruction. Record appropriate information in daily assurance & quantity control. Assessed materials, parts and parts and products for conformance with quality control requirements and production specifications
Food Safe Member
PSSI Sanitation
Valley
08.2024 - 09.2024
- Complying with all food safety and safety policies and procedures
- Physical activities such as lifting, pushing, and pulling sanitation equipment
- Working with and around PSSI issued sanitation chemicals;
- Trained staff on proper hygiene, sanitation, and food handling protocols.
Mechanical Technician Team Leader, Machine Operator
Duracell
Lagrange
08.2023 - 04.2024
- Clean cells (batteries) send to line & operate a robot and put label in system & paperwork
- Performed preventative maintenance on mechanical equipment and machinery.
- Tested, diagnosed, and repaired malfunctioning components.
- Organized spare parts inventory to facilitate quick access during repairs or replacements.
- Monitored, inspected or tested mechanical equipment.
- Assisted engineers with design, development, or manufacture of industrial machinery or other equipment.
- Created training materials and conducted group trainings on new processes or procedures.
- Developed strategies for problem solving and conflict resolution among team members.
- Conducted regular performance reviews to assess individual team member progress.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Maintained a positive work environment that promoted collaboration between team members.
Claim Auto Appraiser Partime
First Acceptance Insurance
Union City
10.2022 - 08.2023
- Reviewed property records and performed research to determine ownership of properties.
- Conducted field inspections of residential and commercial properties to assess condition, quality, and value.
- Analyzed data related to comparable sales in the area to establish accurate market values for properties.
- Developed detailed reports including photographs, skhes, maps, and other relevant information used in establishing value estimates.
- Identified potential environmental hazards that could affect property values.
- Created spreadsheets outlining key features of each inspected property such as square footage and number of bedrooms and bathrooms.
- Attended conferences and seminars on current topics related to the appraisal industry.
- Utilized computer software programs such as Excel, Word, Access, Outlook, when creating reports or analyzing data.
- Responded to customer concerns and conveyed details about results.
- Generated new leads and business to grow revenue by cultivating rapport with adjusters, property managers and property owners.
Delivery Truck Driver Part-time
Independent Employer
Lagrange
05.2023 - 08.2023
- Driver trucks hauling packing from shipping and receiving
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Communicated with dispatchers regarding pickup and delivery times.
- Loaded and unloaded cargo using forklifts or other material handling equipment.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
- Followed appropriate safety procedures for transporting hazardous materials when applicable.
- Reported all accidents or violations to management immediately upon occurrence.
- Verified load against shipping papers to ensure accuracy of shipment.
- Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
- Responded promptly to emergency situations including inclement weather conditions or traffic delays while remaining calm under pressure.
- Kept up-to-date knowledge of changing roads, construction areas, traffic patterns, dangerous curves., in order to plan most efficient routes.
- Managed personal driving time according to Hours of Service regulations.
Tufting Operator & Set Up Technician
Interface Flor
Lagrange
02.2022 - 09.2022
- Responsible for changeovers of creels & tufting machines, as well as loading & unloading creels & service creeks & tufting machine, efficiently and in accordance with specification sheets to ensure minimum downtime
- Set up tufting machines and adjust tension, depth of pile, stitch length, and color according to job specifications.
- Operate multiple tufting machines simultaneously to produce carpets, rugs, and other textile products.
- Monitor machine performance during operation to ensure proper functioning.
- Inspect finished product for defects such as missed stitches or incorrect colors.
- Perform routine maintenance and cleaning of tufting machines and equipment.
- Adjust settings on machines when necessary to correct problems with the product.
- Perform quality checks throughout production process to ensure accuracy of products.
- Troubleshoot malfunctions in machinery by identifying root causes and determining corrective actions.
- Maintain accurate records of production data such as quantity produced, downtime.
- Train new employees in the use of tufting machines and related equipment.
- Follow safety protocols while operating machinery to prevent injuries or accidents.
- Checked creel for loose yarns and removed them carefully.
- Inspected the yarn for quality assurance purposes.
- Notified supervisor of any defects or inconsistencies in the yarn.
- Ensured that all yarns were wound onto bobbins evenly and securely.
- Cleaned creel between batches to prevent cross-contamination of colors.
- Performed regular maintenance on equipment such as lubricating parts, replacing worn components.
- Adjusted tension settings on creels according to specifications provided by supervisors or manufacturers' instructions.
- Assisted with loading and unloading of trucks carrying raw materials or finished goods.
Computer Data Entry Operator
Serotonin E-Hwa
Lagrange
05.2021 - 09.2021
- Scanned assemble parts
- Packing parts & operated computer
- Inspected parts & company standards of quality assurance
- Accurately entered and updated customer data into the company database system.
- Verified accuracy of data entry by reviewing, correcting, deleting or reentering information.
- Generated reports to track productivity and identify errors in data entry process.
- Created spreadsheets to organize large volumes of data for analysis.
- Resolved discrepancies between source documents and computer entries through careful review.
- Reviewed existing databases for accuracy and completeness of records.
- Processed requests for new accounts, changes to existing accounts and account closures within established timelines.
- Compiled statistical reports from various sources to analyze trends in sales, marketing, finance and operations.
Molding Machine Operator
Jac Products
Franklin
10.2020 - 02.2021
- Maintain & operate secure machine
- Inspected mold make sure no fares or burns
- Injection mold machine
- Certified to run different molding machines
- Set up and adjust plastic injection molding machines, molds, robots and auxiliary equipment to ensure quality production.
- Monitor machine operation to detect any malfunctions or defects in the product and make necessary adjustments to correct them.
Team Leader, Quality Inspector
Sewon America
Lagrange
09.2015 - 07.2020
- Assemble & grinder in accordance to verbal & written instructions
- Inspect to ensure quality & adherence to procedures
- Record appropriate information in daily & weekly job sheets
- Comply with company standards of quality assurance & quantity control
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Analyzed data from process control systems to identify trends in product quality.
- Ensured compliance with safety regulations by monitoring workers during the manufacturing process.
- Conducted root cause analysis investigations when issues arose with production processes or end-products.
- Assisted engineering department with design verification tests as needed.
- Reviewed customer complaints and identified potential sources of quality issues.
- Participated in internal and external audits to ensure compliance with applicable regulations.
- Communicated effectively with management regarding progress toward meeting quality objectives.
- Adhered strictly to Good Manufacturing Practices guidelines at all times.
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Directed and coordinated activities of personnel engaged in assembling products on the assembly line.
- Maintained production records, such as volume produced, consumption of raw materials, or quality control measures.
- Trained new employees on proper assembly techniques and safe operation of machinery.
- Provided support to other departments within the organization related to assembly tasks.
- Established goals for each shift's production output levels based on customer requirements.
- Scheduled personnel shifts according to work load demands ensuring efficient use of resources.
- Managed employee relations through effective communication of expectations, coaching and counseling.
Customer Service Representative
Allstarassurance
Atlanta
02.2012 - 07.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Housekeeping
Holiday Express
Lagrange
06.2010 - 08.2014
- Cleaning, beds, bathroom, trash, changing linens, clean entire bathroom, retrieve stock and restock
Education
High School Diploma -
Lagrange high school
Lagrange, GA05.2010
Skills
- Order Management
- Menu Memorization
- Food safety knowledge
- Maintaining equipment
- Food Preparation
- Espresso machine operation
- Inspection documentation
- Employee Supervision
- Audit Coordination
- Consultative Sales
- Data Entry
- Complaint resolution
- Paperwork Processing
- Product Knowledge
- Typing speed of 65 wpm
- Correspondence typing
- Fast typing
- Typing and written communication House keeping
- Sanitization procedures
Certification
Adult,Child & Infant CPR
Timeline
Machine Operator
GFA
06.2025 - Current
Food Safe Member
PSSI Sanitation
08.2024 - 09.2024
Mechanical Technician Team Leader, Machine Operator
Duracell
08.2023 - 04.2024
Delivery Truck Driver Part-time
Independent Employer
05.2023 - 08.2023
Claim Auto Appraiser Partime
First Acceptance Insurance
10.2022 - 08.2023
Tufting Operator & Set Up Technician
Interface Flor
02.2022 - 09.2022
Computer Data Entry Operator
Serotonin E-Hwa
05.2021 - 09.2021
Molding Machine Operator
Jac Products
10.2020 - 02.2021
Team Leader, Quality Inspector
Sewon America
09.2015 - 07.2020
Customer Service Representative
Allstarassurance
02.2012 - 07.2015
Housekeeping
Holiday Express
06.2010 - 08.2014
High School Diploma -
Lagrange high school
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