Magdalen Myers
Calhoun,GA
Summary
Driven professional with a proven track record at Mohawk Industries Inc, adept in customer experience and data entry. Excelled in resolving customer complaints, boosting loyalty by employing superb attention to detail and critical thinking. Skilled in AS400 & order entry, but looking for the next level of what I have to offer. Significantly enhancing client satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Mohawk Industries Inc
02.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enter sales orders and order changes including price quotations, preparation and follow-up on purchase orders, and confirmation of shipment dates.
- Respond to customer needs and demonstrate teamwork to ensure achievement of goals.
- Manage 50-100 calls from customers/sales a day.
Child Caregiver & Receptionist
The Rock Gym
02.2022 - 10.2022
- Sanitized tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed multiple tasks and met time-sensitive deadlines.
- Ensured child safety through diligent supervision and adherence to established protocols.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Created a safe environment through routine inspections of play areas, toys, and equipment for potential hazards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Education
High School Diploma -
Sonoraville High School
Calhoun, GA05.2024
Skills
Product Knowledge
Strong analytical skills
Visual storytelling
Superb attention to detail
Customer Experience
Data Entry
AS400/SAP
Excel
Critical Thinking
Call center experience
Research
Documentation
Freelance Artist, Graphic Design, Logo Design
Studied Graphic Design in high school.
Illustrated a coloring book in 2022 that was published.
Have done freelance Logos and business cards for local businesses.
Freelance art sold to clients as personal gifts.
Timeline
Customer Service Representative
Mohawk Industries Inc
02.2023 - Current
Child Caregiver & Receptionist
The Rock Gym
02.2022 - 10.2022
High School Diploma -
Sonoraville High School