MAGDALENA ALFRIDO
Kingwood,TX
Summary
Highly energetic, outgoing, and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. An effective communicator and team-builder with strong analytical, management, and organizational skills.
Overview
16
16
years of professional experience
Work History
Clinical Advocate
Premier Advanced Solutions
Spring, TX
01.2016 - 03.2017
- Company Overview: Southern Premier Lab
- Adhere to policies and procedures when collecting patients urine and cheek swab specimens
- Ensure that all specimens are collected correctly and properly identified
- Communicated with Field Operations Manager to schedule DNA and urine pick-ups for off-site laboratory analysis
- Update and maintain patient records with appropriate collection documentation
- Explains collection procedures to patients
- Resolves any Patient or Provider questions and/ or concerns
- Southern Premier Lab
Sales Associate
Dillard's
Lubbock, TX
10.2003 - 12.2007
- Company Overview: Origins Cosmetics
- Informed guests of spa services, programs and activities over the phone and in person
- Addressed all guest complaints and referred any escalated situations to management
- Coordinated and booked all spa service appointments for individual and group clients
- Offered refreshments of ice water and hot tea to all incoming guests
- Received and processed cash and credit payments for in-store purchases
- Placed special merchandise orders for customers
- Demonstrated that customers come first by serving them with a sense of urgency
- Verified that all merchandising standards were maintained on daily basis
- Origins Cosmetics
Receptionist
Visible Changes
Houston, TX
04.2001 - 01.2003
- Pre-booked appointments to guarantee repeat business
- Politely answered the phone and scheduled appointments for clients
- Completed manual and computerized scheduling, bookkeeping and inventory management procedures
- Assisted salon leader with tracking salon retail sales
- Promoted and sold salon services and products
Education
High School Diploma -
Westfield High School
Houston, TX01.2002
Skills
- Goal-oriented
- Reliable
- People-oriented
- Professional and mature
- Strong problem solver
- Courteous demeanor
Timeline
Clinical Advocate
Premier Advanced Solutions
01.2016 - 03.2017
Sales Associate
Dillard's
10.2003 - 12.2007
Receptionist
Visible Changes
04.2001 - 01.2003
High School Diploma -
Westfield High School