Magdalena Cabrera
San Antonio
Summary
Proven track record at Hilton Palacio Del Rio, enhancing guest satisfaction through exceptional service and meticulous lobby upkeep. Demonstrated dependability and strong organization, seamlessly integrating guest relations and problem-solving skills. Commended for exceeding expectations, ensuring a welcoming environment for all guests. Determined individual eager to apply customer service and organizational skills. Meticulous with sharp eye for cleanliness and orderliness. Strong work ethic and excitement to create warm and welcoming environment for customers. Have also been an 8ntegral part of the Hiltons, Banquet staff, to include the set up and breakdown of equipment used for displays, meetings and food service. I maintain a TABC certification for the sale and handling of food and or alcoholic beverages, in the Banquet setting.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lobby Attendant/Banquet Server
Hilton Palacio Del Rio
2006.08 - Current
- Maintained a clean and inviting lobby area for guests, ensuring a positive first impression of the establishment.
- Assisted guests with luggage and other belongings, contributing to a seamless check-in experience.
- Organized the daily distribution of newspapers and other publications to guests'' rooms, providing timely access to important information.
- Handled complaints from guests in a professional manner, working with management when necessary to resolve issues and maintain customer satisfaction.
- Received commendations from management for consistently going above and beyond in assisting guests with special requests or needs.
- Conducted thorough inspections of the lobby area at designated intervals, identifying any necessary cleaning or maintenance tasks before they became noticeable to guests.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their concerns.
- Contributed to efficient operations by coordinating with housekeeping staff when rooms were ready for new occupants.
Education
No Degree - Rehabilitation Therapy
St. Philip's College
San Antonio, TX2012
High School Diploma -
Brackenridge High School
San Antonio, TX03.1987
Skills
Dependability
Strong Organization
Discretion and Confidentiality
Guest Relations
Excellent customer service
Cleaning and sanitizing
Strong Work Ethic
Food safety knowledge
Customer Service
Time Management
Team Collaboration
Problem-Solving
Certification
TABC
- Licensed
Languages
Spanish
Limited Working
Timeline
Lobby Attendant/Banquet Server
Hilton Palacio Del Rio
2006.08 - Current
No Degree - Rehabilitation Therapy
St. Philip's College
High School Diploma -
Brackenridge High School
TABC
- Licensed
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