Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Magdalena Delacruz Roza

North Las Vegas

Summary

Seeking full-time employment at a reputable company to acquire and enhance employable working skills while fostering professional growth. Committed to contributing to the success of the organization by leveraging expertise and dedication. Eager to collaborate with a dynamic team and make a meaningful impact in a challenging and rewarding work environment.

Overview

8
8
years of professional experience

Work History

Customer Resource Specialist 1

Republic Services
04.2024 - Current
  • Conducted precise payment reconciliations.
  • Executed timely management of log cart swaps and dumpster replacements.
  • Handled on-call, extra pickup requests from residential and business customers.
  • Coordinated the scheduling of missed pick-ups across diverse customer types in residential, industrial, and commercial sectors.
  • Record instances of Residential Seasonal Stops and Holds.
  • Conducted email correspondence through Salesforce.
  • Documented safety concerns and recorded damage claims accurately.
  • Troubleshot autopay enrollments and other account related problems.
  • Regularly revised personal data to reflect most recent contact information.

Outreach Project Specialist

Customer Connexx
09.2019 - 08.2023
  • Answering inbound calls, Conducted outbound calls
  • Expertise in English and Spanish communication.
  • Supervised dispatch operations for efficient deliveries.
  • Coordinated timely delivery windows and managed rescheduled orders.
  • Handled data input tasks meticulously.
  • Utilized Excel for efficient data management.

Bilingual Call Center Interviewer

I/H/R Research Group
11.2018 - 05.2019
  • Conducted outbound calls
  • Record Data
  • Conduct opinion and research based surveys in English and Spanish
  • Maintain a polite and professional telephone manner
  • Follow communication scripts when handling different topics/coherent reading

Research Associate

Precision Opinion
09.2017 - 10.2018
  • Conduct in state inbound and outbound calls
  • Conducted opinion surveys in English and Spanish
  • Telephone usage and online skills
  • Compile/Record/Code results and data from surveys
  • Provide accurate and appropriate information to questions respondent may have

Education

High School Diploma -

Canyon Springs High School
Las Vegas, NV
02.2022

Skills

  • Customer Service & Support
  • Payment Processing & Reconciliation
  • Scheduling & Dispatching
  • Bilingual: English & Spanish
  • Salesforce, Excel, Zingle
  • Data Entry & Account Management
  • Complaint Resolution & Escalation

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Resource Specialist 1

Republic Services
04.2024 - Current

Outreach Project Specialist

Customer Connexx
09.2019 - 08.2023

Bilingual Call Center Interviewer

I/H/R Research Group
11.2018 - 05.2019

Research Associate

Precision Opinion
09.2017 - 10.2018

High School Diploma -

Canyon Springs High School

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Magdalena Delacruz Roza