Magdalena Lewandowska
Des Plaines,IL
Summary
A knowledgeable person with 19 years of experience in dispatching and sales. Adept at checking on-field personnel and solving concerns with a self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes, and prioritizing calls. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering a knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
18
18
years of professional experience
Work History
Transportation Dispatcher
Vysnia Global Transport, Inc.
Elk Grove Village, IL
08.2022 - 02.2024
- Scheduled, coordinated and monitored the movement of trucks to ensure timely delivery of goods.
- Maintained records of driver hours worked, rates paid and miles driven per trip.
- Maintained communication with drivers regarding routes, load information and delivery updates.
- Monitored driver performance and provided feedback on areas for improvement.
- Ensured all paperwork was completed accurately and in a timely manner.
- Resolved any issues or problems that arose during transport operations.
- Processed invoices, bills of lading and other documents related to truck dispatching.
- Assigned loads to drivers based on customer requirements and availability.
- Provided customer service by responding to inquiries from customers regarding shipments.
- Communicated with vendors regarding shipment status updates.
- Prepared manifests and shipping documents for each load dispatched.
- Analyzed data such as traffic conditions, road closures or hazardous weather conditions when planning routes for drivers.
- Developed strategies for increasing efficiency within the transportation department.
- Investigated claims related to lost or damaged cargo shipments.
- Managed the maintenance of vehicles including scheduling preventative maintenance inspections.
- Oversaw scheduled routes to ensure appropriate coverage by delivery drivers.
- Responded to customer messages in regards to delivery issues.
- Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
- Supervised employees to ensure that cargo shipments were transported accurately to and from specified locations while adhering to safety standards.
Branch Manager
160 Driving Academy
Bensenville, IL
12.2021 - 07.2022
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Resolved escalated customer complaints in a timely manner.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Assigned duties to employees and examined work for accuracy, neatness, and timeliness.
- Developed strategies to increase customer satisfaction and loyalty.
- Identified opportunities for process improvement initiatives within the branch.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Established and built customer relationships through targeted outreach and initiatives.
- Supported outside sales force in servicing and obtaining new business.
- Participated in community events to promote brand awareness.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
Dispatcher
Coast Connection, Inc.
FRANKLIN PARK, IL
07.2021 - 12.2021
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Tracked changes in computer system to keep records current and accurate.
- Kept detailed and updated records of calls in physical and electronic databases.
- Managed daily delivery and work schedules to maximize coverage.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Answered customer requests with information about product availability, shipping information and status updates.
- Supervised driver dispatching, route planning and vehicle tracking for a drivers.
- Accurately and efficiently responded to daily requests.
- Reported delays, accidents or other traffic and transportation situations.
- Managed shipment billing, receipts, packing slips, drivers' load manifest sheets and logbooks.
- Communicated with customers, vendors, shippers and internal staff members to verify current status and schedule delivery dates.
- Supported customers reactively by creating, confirming, revising and canceling reservations to meet changing needs.
- Directed and monitored cargo loading and unloading, verifying good condition and proper storage destination.
- Coordinated and tracked extensive paperwork and electronic data related to logistics and material movement in present, past and future.
- Responded to problem reports and complaints such as mechanical breakdowns, weather delays and product damage in transit.
- Monitored shipment trailer weights and kept loads within legal and practical limits.
- Pointed transportation providers to best routes and current travel conditions to assure on-time delivery.
- Maintained expert knowledge of freight regulations and laws and verified strict compliance.
Dispatcher
VYSNIA GLOBAL TRANSPORT
Elk Grove Village, IL
08.2019 - 06.2021
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Answered customer requests with information about product availability, shipping information and status updates.
- Reported delays, accidents or other traffic and transportation situations.
- Oversaw investigation and resolution of customer and vendor issues.
- Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.
- Alerted Safety Coordinator as well drivers of road and weather hazards in real time to accomplish safety environment without delays or accidents.
- Communicated with customers, vendors, shippers and internal staff members to verify current status and schedule delivery dates.
- Directed and monitored cargo loading and unloading, verifying good condition and proper storage destination.
- Supported customers reactively by creating, confirming, revising and canceling reservations to meet changing needs.
- Coordinated and tracked extensive paperwork and electronic data related to logistics and material movement in present, past and future.
- Responded to problem reports and complaints such as mechanical breakdowns, weather delays and product damage in transit.
- Trained dispatch team members, improving quality and strengthening team depth to allow for seamless operation when team was shorthanded.
Business Owner
LEMA INC
Des Plaines, IL
03.2017 - 07.2019
- Maintained high standards of internal and external customer service.
- Supervised daily management of logistics and transportation activities
- Troubleshot and formulated strategies for expected and unanticipated logistics issues.
- Identified and resolved shipping and packaging errors.
- Reviewed vehicle logs and driver records to assess potential risks and verify compliance with company policies.
- Communicated with state and local officials to acquire details of traffic infractions, accidents and vehicle safety hazards.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
- Managed daily scheduling of labor and equipment needs and changes, embracing continuous improvement efforts.
- Developed and monitored field efficiencies and innovated new ways to improve operations, including GPS monitoring and reporting in compliance with company policies.
- Tracked and scheduled preventive maintenance services for trucks and heavy equipment statewide through inside company mechanics and outside vendors.
- Completed human resources duties by hiring, terminating and conducting performance reviews and onboarding classes.
- Processed accounts receivable, accounts payable and payroll, utilizing in-house software.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Recruited and interviewed applicants to place candidates on right assignments.
- Approved and adjusted time sheets for vacation time, sick leave, straight time and mileage.
- Monitored phone queue, supported emails and retrieved inbound support faxes.
- Ordered parts needed by techs and arranged delivery to technician in required amount of time.
- Sorted and distributed incoming work orders to appropriate departments for confirmation of accuracy.
- Addressed questions, problems or requests for service or equipment.
Business Owner
MCL TRANS INC
BENSENVILLE, IL
07.2014 - 02.2017
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Resolved issues quickly through meticulous research and quick decision making.
- Developed business and marketing plans and prepared monthly financial reports.
- Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Reconciled daily sales and financial transaction reports and prepared bank deposits.
- Assessed business operations to implement realistic annual budget.
- Managed daily scheduling of labor and equipment needs and changes, embracing continuous improvement efforts.
- Developed and monitored field efficiencies and innovated new ways to improve operations, including GPS monitoring and reporting in compliance with company policies.
- Tracked and scheduled preventive maintenance services for trucks and heavy equipment statewide through inside company mechanics and outside vendors.
- Analyzed and reported on GPS tracking reports in effort to create efficiencies regarding conserving fuel, reducing idle time.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Managed daily delivery and work schedules to maximize coverage.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Answered customer requests with information about product availability, shipping information and status updates.
Dispatch Manager
RJ FREIGHT INC
Addison, IL
05.2013 - 06.2014
- Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
- Managed daily scheduling of labor and equipment needs and changes, embracing continuous improvement efforts.
- Embraced, promoted and led continuous improvement efforts to establish drivers and trucks utilized to maximum potential.
- Promoted safe work activities by conducting safety audits and attending company safety meetings.
- Completed human resources duties by hiring, terminating and conducting performance reviews and onboarding classes.
- Analyzed expenditures and other financial information to develop plans, policies or budgets for increasing profits or improving services.
- Processed accounts receivable, accounts payable and payroll, utilizing in-house software.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Documented services performed, operations information and dispatch details in system.
- Arranged for repairs to restore service and schedules.
- Addressed questions, problems or requests for service or equipment.
Dispatcher
MKZ Logistics Inc
Chicaago , IL
12.2005 - 03.2013
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Tracked changes in computer system to keep records current and accurate.
- Kept detailed and updated records of calls in physical and electronic databases.
- Managed daily delivery and work schedules to maximize coverage.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Answered customer requests with information about product availability, shipping information and status updates.
- Supervised driver dispatching, route planning and vehicle tracking
- Communicated with individuals within inbound call center setting to complete dispatch support fora drivers
- Coordinated order processing, pick sheet running and invoice printing, as well as shift shipping logs and paperwork submissions.
- Reported delays, accidents or other traffic and transportation situations.
- Oversaw investigation and resolution of customer and vendor issues.
- Oversaw daily market changes to determined best retes on daily runs
Education
Bachelor of Arts - Public Relations
Gdansk Management College
Gdansk, Poland 05.2005
High School Diploma -
High School At Gdansk
Gdansk, Poland05.2000
Skills
- Improving operations
- Service planning
- Delegating work
- Monitoring field personnel
- Processing orders
- Adjusting routes
- Delivery procedures
- Coordinating urgent deliveries
- Customer relationship management
- Data entry
- Planning
- Training new hires
- Team management
- Team building
- Computer skills
Accomplishments
- Developed relationships with new clients and typically exceeded sales goals by 1% annually.
- Consistently maintained high customer satisfaction ratings.
- High skills in sales and negotiations.
Languages
English
Professional
Polish
Professional
Timeline
Transportation Dispatcher
Vysnia Global Transport, Inc.
08.2022 - 02.2024
Branch Manager
160 Driving Academy
12.2021 - 07.2022
Dispatcher
Coast Connection, Inc.
07.2021 - 12.2021
Dispatcher
VYSNIA GLOBAL TRANSPORT
08.2019 - 06.2021
Business Owner
LEMA INC
03.2017 - 07.2019
Business Owner
MCL TRANS INC
07.2014 - 02.2017
Dispatch Manager
RJ FREIGHT INC
05.2013 - 06.2014
Dispatcher
MKZ Logistics Inc
12.2005 - 03.2013
Bachelor of Arts - Public Relations
Gdansk Management College
High School Diploma -
High School At Gdansk