Edin Mustafic
Tuzla
Summary
Dynamic Truck Dispatcher with a proven track record at Global Transport LLC, excelling in route planning and documentation management. Expertly optimized delivery routes, enhancing efficiency and customer satisfaction. Strong relationship-building skills complemented by advanced problem-solving abilities, ensuring seamless operations and timely deliveries. Committed to maintaining high safety protocols and regulatory compliance.
Overview
2
2
years of professional experience
Work History
Truck Dispatcher
Global Transport LLC
Saint Louis, Missouri (Remote)
12.2022 - Current
- Worked closely with customers to effectively resolve issues and complaints.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Coordinated dispatching of 12-15 drivers to accomplish daily delivery requirements.
- Provided training and guidance to new dispatchers and after hours team.
- Answered phone calls and responded to customer emails.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Communicated with customers to provide delivery updates and resolution.
- Tracked and monitored vehicle performance and maintenance.
- Worked with Ditat and Samsara for more than two years.
Education
High School Diploma -
JU Turisticko-Ugostiteljska Skola
Tuzla, Bosnia And Herzegovina06-2019
Skills
- Documentation management
- Efficient time management
- Route planning expertise
- Regulatory compliance
- Advanced problem solving
- Safety protocol
- Load balancing
- Trucking dispatching
- Relationship building
- Dispatch of drivers
- Tracking tasks
- Route planning
- Documentation and paperwork
Timeline
Truck Dispatcher
Global Transport LLC
12.2022 - Current
High School Diploma -
JU Turisticko-Ugostiteljska Skola