Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Guadalupe Hernandez Secundino

Monroe,NC

Summary

Dynamic Truck Dispatcher with proven expertise at R & S Best Logistics Inc., excelling in freight rate negotiation and logistics coordination. Enhanced operational efficiency through effective route planning and strong communication skills, achieving timely deliveries and high customer satisfaction. Committed to regulatory compliance and fostering team collaboration for optimal performance.

Overview

11
11
years of professional experience

Work History

Truck Dispatcher

R & S Best Logistics Inc.
06.2019 - 11.2024
  • Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
  • Provided ongoing support to drivers during shifts, addressing any issues or concerns promptly and professionally.
  • Built strong relationships with clients through effective communication and problem-solving skills, contributing to increased business opportunities.
  • Negotiated rates with carriers for cost-effective shipping options without sacrificing quality or timeliness of deliveries.
  • Developed strong working relationships with external partners such as carriers and shipping companies to ensure efficient collaboration in the transportation process.
  • Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
  • Served as point of contact for emergency situations involving company vehicles or drivers, coordinating appropriate response measures quickly and effectively.
  • Coordinated with maintenance department to schedule routine vehicle inspections, minimizing downtime and ensuring operational efficiency.
  • Streamlined dispatch operations by implementing efficient routing and scheduling systems.
  • Maintained accurate records of all dispatched vehicles, ensuring proper documentation and compliance with industry regulations.
  • Monitored and tracked status of shipments in transit to confirm on-time delivery.
  • Scheduled and dispatched drivers to locations in the southwest area.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
  • Oversaw and enforced compliance with all safety regulations and DOT regulations.
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Coordinated dispatching of 6 drivers to accomplish daily delivery requirements.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Managed customer accounts and invoicing.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Monitored flow of paperwork and directed information to appropriate departments.

Machine Operator

United Veneer
06.2013 - 06.2019
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Instructed new hires on machine operation while maintaining company standards.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Collaborated with team members to optimize production processes and improve overall performance.
  • Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
  • Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
  • Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.

Education

High School Diploma -

Monroe High School
Monroe NC

Skills

  • Strong communication skills
  • Freight rate negotiation
  • Stress tolerance
  • Regulatory compliance
  • Effective decision making
  • Geographical awareness
  • Deadline oriented
  • Documentation management
  • Dispatch software proficiency
  • Transportation management systems
  • Industry networking
  • Logistics coordination
  • Efficient time management
  • Route planning expertise
  • Customer relations
  • Documentation and paperwork
  • Logistical operations
  • Trucking dispatching
  • Tracking tasks
  • Transportation management
  • Route planning
  • Logistics management
  • Conflict resolution techniques
  • Team collaboration
  • Critical Decision-making
  • Employee management
  • Record keeping
  • Dispatch of drivers
  • Dispatch recordkeeping
  • Data entry
  • Paperwork processing
  • Updating logs
  • Team work scheduling

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Truck Dispatcher

R & S Best Logistics Inc.
06.2019 - 11.2024

Machine Operator

United Veneer
06.2013 - 06.2019

High School Diploma -

Monroe High School
Guadalupe Hernandez Secundino