Magdalena Melendez
York,PA
Summary
To obtain a permanent position as a medical assistant in both administrative and clinical areas. Friendly and organized, able to handle front desk tasks efficiently. Knowledge of dental terminology and appointment scheduling software, with strong communication and multitasking abilities. Committed to ensuring smooth patient flow and excellent service.
Overview
11
11
years of professional experience
Work History
Dental Receptionist
Elevate Dental
02.2023 - 04.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
York Endodontic
01.2020 - 06.2021
- Answered phones, dental billing, patient registration, scheduled appointments, verbal translator for bilingual patients (Spanish), collected payments
Front Desk Receptionist
Westside Dental
09.2013 - 02.2019
- Appointments, Answer Phone, Verify Insurance, dental billing, collecting co-pays and payments
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Home Health Aide
Comforcare
12.2017 - 03.2018
- Personal Care, Bathing, Skin Care, Dressing, Feeding, Transferring,vital signs,medication reminder
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Dental Assistant / Office Manager
AAA Uptown Star Dental
08.2013 - 09.2003
- Answer Phones, X-Rays, Register Patents, Teeth Cleaning, insurance verification, dental billing, Chair Side Assistant with procedures
Education
Career Diploma - Certified Medical Administration Assistant
Penn Foster Career School
Scranton, PA11.2024
Dental Assistiant Dipoma -
Penn Foster Career School
Scranton, PA01.2019
AS - in the Medical Assistant
YTI Career Institute
York, PA01.2019
General Studies/Academic Certificate -
Allen Medical Training
New York, NY01.1995
Skills
- Fluent in English
- Fluent in Spanish
- Patient Communication
- Bedside Manner
- Excellent multitasking capability
Specialskillsandabilities
- Fluent: English and Spanish
- Patient Communication
- Bedside Manner
Timeline
Dental Receptionist
Elevate Dental
02.2023 - 04.2024
York Endodontic
01.2020 - 06.2021
Home Health Aide
Comforcare
12.2017 - 03.2018
Front Desk Receptionist
Westside Dental
09.2013 - 02.2019
Dental Assistant / Office Manager
AAA Uptown Star Dental
08.2013 - 09.2003
Career Diploma - Certified Medical Administration Assistant
Penn Foster Career School
Dental Assistiant Dipoma -
Penn Foster Career School
AS - in the Medical Assistant
YTI Career Institute
General Studies/Academic Certificate -
Allen Medical Training
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