Magdalena Mezydlo
Cathedral City,CA
Summary
Accomplished Assistant Manager with a proven track record at Cachet Pharmaceuticals Private, excelling in customer service and Microsoft Office Suite. Demonstrated ability to enhance guest satisfaction and streamline operations, leading to increased efficiency and loyalty. Skilled in team motivation and problem-solving, adept at driving goal achievement without exceeding a numerical percentage.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Cachet Pharmaceuticals Private
Personal Assistant
Mr. And Mrs.Kallins
01.2017 - 01.2022
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Front Office Agent/Sales Agent Representative
Riviera Resort And Spa
01.2012 - 01.2016
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Assisted in revenue management strategies by analyzing booking patterns and implementing pricing adjustments accordingly.
- Updated hotel information systems regularly, enabling accurate record keeping and seamless communication between departments.
- Provided exceptional concierge services by making restaurant reservations or arranging transportation for guests upon request.
- Processed payments accurately and efficiently, minimizing billing discrepancies and disputes.
- Managed guest complaints effectively, ensuring prompt resolution and maintaining customer loyalty.
- Collaborated with housekeeping staff to ensure rooms were ready for guests upon arrival.
Front Office Supervisor
Hyatt Regency
01.2008 - 01.2012
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Dispersed petty cash to employees and collected and managed receipts.
- Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Education
No Degree - Computers
World Wide Education
Jersey City01.2002
GED -
Dickinson High School
Jersey City, NJ01.2000
Skills
- Team motivation
- Goal Setting and Achievement
- Customer Service
- Data Entry
- Computer Proficiency
- Problem-solving abilities
- Money handling abilities
- Scheduling
- Microsoft Excel
- Microsoft Office Suite
- Microsoft PowerPoint
Fluent in Polish-English
I speak write and read in Polish and English.
Languages
Polish
Full Professional
Timeline
Personal Assistant
Mr. And Mrs.Kallins
01.2017 - 01.2022
Front Office Agent/Sales Agent Representative
Riviera Resort And Spa
01.2012 - 01.2016
Front Office Supervisor
Hyatt Regency
01.2008 - 01.2012
Assistant Manager
Cachet Pharmaceuticals Private
No Degree - Computers
World Wide Education
GED -
Dickinson High School
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