Cari Armendariz
Cathedral City,CA
Summary
Results-driven product leader with a history of achieving significant increases in employee onboarding, retention, and job satisfaction. Expertise in change management and stakeholder engagement, with over 20 successful project launches in the last three years. Focused on fostering teamwork and accountability while effectively managing software development life cycles.
Overview
25
25
years of professional experience
4
4
Certification
Work History
Director of Product
iD Tech Camps, internalDrive
08.2022 - 10.2025
- Mentored new, existing, and transitioning staff.
- Developed change management plans and supported changes through sharing a vision, engaging stakeholders, training, and supporting all impacted team members.
- Resolved cross-functional project roadblocks by facilitating effective communication between engineering and design teams, and creating alignment.
- Collaborated with all stakeholders for project intake requests, prioritized feature requests, flushed out high-level requirements, and wrote detailed requirements to effectively roadmap projects.
- Identified software issues, researched solutions, and collaborated with teams to make informed, timely solutions.
- Coordinated the comparison, decision-making, and implementation of third-party software, such as content management systems, email validation, and consent management platforms.
Director of Product, App Admin & Quality Assurance
iD Tech Camps, internalDrive
01.2019 - 08.2022
- Implemented a streamlined training program for new hires, resulting in improving onboarding timelines by 20%.
- Fostered a culture of collaboration and accountability to boost morale and decrease staff turnover within Engineering.
- Successfully led three engineering departments (Analysts, Quality Assurance, and Application Administration) in the annual launch of over 20 critical projects.
- Managed and maintained the Engineering Project Roadmap for multiple software teams. Inclusive of project request intake, estimations, resource allocation, project kick-offs, and ongoing project review through delivery.
Senior Project Manager
iD Tech Camps, internalDrive
01.2014 - 08.2019
- Managed software development and operations projects to align goals and improve communication.
- Tracked and supported development progress across our portfolio of projects.
- Onboarded and trained various team members to support engineering.
Strategic Programs Project Manager
iD Tech Camps, internalDrive
01.2013 - 11.2014
- Spearheaded the rebuild of an applicant tracking system (ATS) within a new enterprise software system to support the unique needs of the core business.
- Researched, documented, and proposed solutions to support a rebuild of the customer relationship management system (CRM).
- Oversaw the implementation of the prioritized features of the customer relationship management system.
- Documented all custom features needed to support the operational needs of an improved content management system, working in parallel with our enterprise software, and oversaw the implementation and testing.
Camp Operations Communication Manager
iD Tech Camps, internalDrive
01.2010 - 01.2013
- Coordinated project management across a team of eleven, supporting operational needs.
- Edited and proofread all recruiting, hiring, onboarding, and training documentation to ensure consistency and messaging tone.
- Developed and executed recruiting email campaigns to improve applicant leads for recruiting teams.
Sr. Regional Manager
iD Tech Camps, internalDrive
Campbell, USA
01.2009 - 01.2010
- Verified over 100 temporary staff payroll submissions on a bi-weekly basis for quality control.
- Identified, assessed, and managed risk to ensure the safe execution of summer camp programs.
- Recruited, hired, onboarded, and trained over 40 temporary staff seasonally (each summer).
- Coordinated and attended career and product fairs to promote the company and the positions available.
- Collaborated with external liaisons to contract, plan, and execute summer programs.
Regional Manager
iD Tech Camps, internalDrive
Campbell, USA
01.2005 - 01.2009
- Verified over 100 temporary staff payroll submissions on a bi-weekly basis for quality control.
- Identified, assessed, and managed risk to ensure the safe execution of summer camp programs.
- Recruited, hired, onboarded, and trained over 40 temporary staff seasonally (each summer).
- Coordinated and attended career and product fairs to promote the company and the positions available.
- Collaborated with external liaisons to contract, plan, and execute summer programs.
Client Service Director
iD Tech Camps, internalDrive
Campbell, USA
03.2002 - 01.2005
- Implemented new training to support the company's operational growth of nearly 70%, while only increasing the internal support by 20%.
- Improved client retention by building and implementing a positive relationship strategy within the client service team.
- Implemented a new team structure to improve response time and allow for administrative tasks to be handled in parallel.
Office Manager/Client Service Manager
iD Tech Camps, internalDrive
Campbell, USA
01.2001 - 03.2002
- Oversaw a small customer service team to facilitate sales and customer satisfaction.
- Transferred many of our hard-copy systems into digital systems to streamline efficiency.
- Maintained office procedures, record-keeping systems, and managed office and operational budgets.
- Planned and coordinated employee meetings, team-building events, and company trainings.
Education
General studies - Administration of Justice
Mt. San Jacinto Collect
San Jacinto, CA01.2000
General studies - Computer Information Systems
College of the Desert
Palm Desert, CA01.1998
Skills
- Teamwork and collaboration
- Conflict resolution
- Change management
- Stakeholder alignment and management
- Continuous process improvements
- Critical thinking and problem solving
- Communication
- Product vision and strategy
- Product roadmaps
- Product lifecycle management
- Project management
- Software development life cycles
- Agile, Scrum, and Waterfall methodologies
- Quality assurance
- Risk management
- Business planning
Certification
- Fundamentals of Project Management, Pryor Learning, 01/01/14
- Project Management, Prior Learning, 01/01/14
- Scrum Master & Product Owner, 01/01/15
- Performance management for changing behaviors through aligned organizational goals and positive feedback, Aubrey Daniels International (ADI), 01/01/17
Timeline
Director of Product
iD Tech Camps, internalDrive
08.2022 - 10.2025
Director of Product, App Admin & Quality Assurance
iD Tech Camps, internalDrive
01.2019 - 08.2022
Senior Project Manager
iD Tech Camps, internalDrive
01.2014 - 08.2019
Strategic Programs Project Manager
iD Tech Camps, internalDrive
01.2013 - 11.2014
Camp Operations Communication Manager
iD Tech Camps, internalDrive
01.2010 - 01.2013
Sr. Regional Manager
iD Tech Camps, internalDrive
01.2009 - 01.2010
Regional Manager
iD Tech Camps, internalDrive
01.2005 - 01.2009
Client Service Director
iD Tech Camps, internalDrive
03.2002 - 01.2005
Office Manager/Client Service Manager
iD Tech Camps, internalDrive
01.2001 - 03.2002
General studies - Administration of Justice
Mt. San Jacinto Collect
General studies - Computer Information Systems
College of the Desert