Magdalena Ortiz
Sunnyvale,California
Summary
To work and perform a variety of office support requirements, student service needs, staff, and customer services with information answering direct questions and inquiries. Able to perform a variety of administrative duties, technical support, and bilingual knowledge. Including maintaining websites, data entry correspondence, letters, memos, agendas, schedules, and event materials using standard formats, and district-wide software applications and databases.
Overview
9
9
years of professional experience
1
1
Certification
8
8
years of post-secondary education
Work History
Bilingual Teacher's Aide
Campbell Union High School District
San Jose, CA
03.2023 - Current
- Adapt curriculums to fit bilingual classrooms and include all students.
- Plan and implement lessons using various teaching strategies to meet diverse student needs.
- Engage students through lectures and discussion, increasing classroom interaction to build an inclusive learning environment.
- Tutor students requiring extra help and give additional practice work to help improve their concept of understanding.
Store Associate
Designer Shoe Warehouse
San Jose, CA
02.2023 - Current
- Welcome customers, and offer to help locate items and suggest merchandise without being intrusive.
- Positive customer support and providing sales and services
- Answer questions regarding current promotions and resolve issues according to store policies.
- Monitore sales floor to identify customers of assistance and merchandise requiring replenishment.
Sr. Administrative Assistant
Santa Clara University Ems
Santa Clara, CA
01.2022 - 06.2022
- Provided secretarial and office management support while building cooperative working relationships.
- Respond effectively to sensitive inquiries or complaints.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Organized files, developed spreadsheets, faxed reports, and scanned documents, maintaining the front desk and reception area in a neat and organized fashion.
Customer Service Cashier
Whole Foods Market Inc
Cupertino, CA
03.2020 - 01.2022
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
- Processed credit card, EBT, and gift certificate payments in electronic computer systems.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Customer Service Representative
Comcast, Xfinity
Sunnyvale, CA
04.2016 - 10.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Consulted with customers to resolve service and billing issues.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Sales Associate
Banana Republic
San Jose, CA
02.2015 - 05.2016
- Helped customers find specific products, answered questions, and offered product advice.
- Worked with fellow sales team members to achieve group targets.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Education
Master of Arts - Chicano/a Studies
San Jose State University
San Jose, CA 08.2022 - Current
Bachelor of Arts - Ethnic Studies
California State University East Bay
Hayward, CA Aug.2019 - May.2022
Associate of Arts - Liberal Arts And Sciences
San Jose City College
San Jose, CA 01.2016 - 05.2019
Skills
- Student Motivation and Engagement
- Building Customer Respect
- Problem-Solving
- Student and Staff Support Duties
- Excel Spreadsheets
- Understanding Customer Needs
- Ease with Computers and Technology
- 10-Key Proficiency
- Travel Administration
- Students Scheduling
- Bilingual
Affiliations
- Member, Alumni Association
- Phenomenal Woman Award, 2019
- Political Science Award, Scholarship 2020, Hayward CA
Certification
- License Notary - 2022
- Certificate CPR- 07/07/24
- Home Care Aide Registration Approval
Volunteer Experience
Campaign Volunteer
March 2006- November 2012 San Jose, CA
- Collaborated with other volunteers to develop grassroots initiatives to support the campaign objectives
- Generated creative ideas for fundraising campaigns that resulted in increased donations from supporters
Lunch Aide
March 2004- June 2005 Santa Clara Senior Center, Santa Clara CA
- Assisted in setting up serving lines including preparing salads, Sandwiches, and desserts
- Collaborated closely with team members to ensure the smooth functioning of operations within the cafeteria
Supervisor Trainee
- Collaborated with cross-functional teams to ensure successful implementation of projects on schedule
- Coordinated with other departments to ensure smooth operations
Timeline
Bilingual Teacher's Aide
Campbell Union High School District
03.2023 - Current
Store Associate
Designer Shoe Warehouse
02.2023 - Current
Master of Arts - Chicano/a Studies
San Jose State University
08.2022 - Current
Sr. Administrative Assistant
Santa Clara University Ems
01.2022 - 06.2022
Customer Service Cashier
Whole Foods Market Inc
03.2020 - 01.2022
Bachelor of Arts - Ethnic Studies
California State University East Bay
Aug.2019 - May.2022
Customer Service Representative
Comcast, Xfinity
04.2016 - 10.2019
Associate of Arts - Liberal Arts And Sciences
San Jose City College
01.2016 - 05.2019
Sales Associate
Banana Republic
02.2015 - 05.2016
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