Magdalena Ortiz
Sunnyvale,California
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bilingual Teacher Aide
Campbell Union High School District
02.2023 - Current
- Engage with learners to promote 40-student per year dialogue and positive interaction.
- Help students explore concepts with engaging, learning-focused activities.
- Monitored student progress in both Chemistry and Physics growth and Spanish fluency.
Store Associate
Designer Shoe Warehouse, DSW
02.2023 - Current
- Monitored sales floor and merchandise displays five hours shift to ensure presentable condition, taking corrective action such as restocking or reorganizing products.
- Provide exceptional customer service by actively engaging with shoppers and offering assistance.
- Managed efficient cash register operations.
Sr. Administrative Assistant
Santa Clara University
01.2022 - 06.2022
- Screened about 40 incoming telephone calls, routing them to appropriate personnel.
- Ordered and dispensed supplies to maintain office inventory.
- Managed electronic records database and handled all file requests.
Cashier
Whole Food Market
03.2020 - 01.2022
- For two years, greeted customers entering the store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions accurately.
- Assisted customers with returns, refunds, and resolving transaction issues.
Customer Service Representative
Comcast Cable
04.2016 - 08.2019
- Participated in training programs to enhance product knowledge and customer service skills.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Stock Merchandise Flow Associate
Banana Republic Inc
02.2015 - 03.2017
- Improved sales performance by ensuring timely restocking of high-demand items during peak hours.
- Based on available space, merchandise on hand, customer demand, and advertised specials.
- Enhanced store presentation by consistently maintaining and replenishing stock on shelves and displays.
Education
Master of Arts - Chicano Studies
Sam Jose State University
San Jose, CA05.2028
Bachelor of Arts (B.A.) - Ethnic Studies
California State University East Bay
Hayward, CA05.2022
Associate in Arts (A.A.) - Liberal Arts Studies/ Social Science and Behavior
San Jose City College
San Jose, CA05.2019
Skills
- Motivating and Inspiring Students
- Technology Integration
- Immersive Activities
- Administrative Support
- Spanish Fluency
- Data Entry
Certification
- Home Care Aide Certificate
- Office Skills Certificate
- Notary License Ex- October 2021
- Child and Baby First Aide/ CPR/AED
Awards
- Phenomenal Women Award 2019
- Political Science Award, Scholarship 2020. Hayward CA
- Member, Alumni Association
Internship
- Initiate Justice, Los Angeles, CA, 02/2019, 05/2022, Spearheaded fundraising activities to support community initiatives. Assisted in developing and implementing community-wide initiatives to improve quality of life.
- Voluntarios De La Communidad, San Jose, CA, 03/2005, 04/2010, Gathered ongoing needs from community partners to create project inventory. Conducted enlightening community workshops to educate the public on available services and promote different programs.
- Santa Clara Senior Center, Santa Clara, CA, 04/2004, 08/2004, Checked in with guests throughout meal service, replenishing drinks, and catering to additional requests. Exercised focus and concentration to keep track of tables and remember orders. Monitored food and beverage levels to satisfy customer needs.
Timeline
Bilingual Teacher Aide
Campbell Union High School District
02.2023 - Current
Store Associate
Designer Shoe Warehouse, DSW
02.2023 - Current
Sr. Administrative Assistant
Santa Clara University
01.2022 - 06.2022
Cashier
Whole Food Market
03.2020 - 01.2022
Customer Service Representative
Comcast Cable
04.2016 - 08.2019
Stock Merchandise Flow Associate
Banana Republic Inc
02.2015 - 03.2017
Master of Arts - Chicano Studies
Sam Jose State University
Bachelor of Arts (B.A.) - Ethnic Studies
California State University East Bay
Associate in Arts (A.A.) - Liberal Arts Studies/ Social Science and Behavior
San Jose City College
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