Summary

Overview

Work History

Education

Skills

Timeline

Education and Training

Magdalena Paine

Westminster,MD

Summary

Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.

Overview

years of professional experience

Work History

Slot Attendant

Maryland Live Casino

Arundel Mills, MD

11.2023 - Current

Responded quickly to customer inquiries regarding rules, regulations and payouts related to games.
Cleared coin jams and performed minor slot machine repairs.
Assisted customers in understanding how to use different types of gaming machines.
Promoted loyalty club membership, set up accounts and entered customer information.
Received orders from patrons for beverages, snacks or other items and delivered them promptly.
Resolved disputes between patrons arising from misunderstandings over game rules or payouts.
Handled slot machine payouts and guest prize redemption to meet diverse guest needs.
Participated in team meetings with other attendants discussing ways to improve customer service standards.
Completed speedy and accurate repairs to maintain machines.
Collected money from players and paid out winnings when necessary.
Greeted customers and provided them with information about the gaming machines.
Monitored customer behavior and notified security personnel if needed.
Enhanced customer loyalty by learning names and preferences.
Conducted troubleshooting and diagnostic procedures to locate source of malfunctions.
Responded promptly to jackpot alarm bells.
Identified needs of customers promptly and efficiently.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Lead Sales Key Holder

The Vitamin Shoppe

Pasadena, MD

03.2022 - 11.2023

Assisted in developing marketing materials such as flyers or brochures to promote upcoming events or specials at the store.
Performed routine maintenance tasks such as cleaning shelves or displays.
Analyzed sales reports to identify trends in consumer preferences or purchasing patterns.
Supervised bank deposits and security procedures to support store opening and closing.
Described merchandise and explained use, operation and care.
Collaborated with management to determine key tasks and delegate to staff members.
Maintained knowledge of sales and promotions, return policies and security practices.
Identified opportunities to drive traffic into store through networking, community outreach and product launches.
Motivated team members to reach individual and collective goals.
Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
Facilitated and developed lasting relationships with clients to increase client retention.
Assisted in general housekeeping to maintain store image.
Organized store by returning merchandise to proper areas and restocked displays.
Created positive working environment by recognizing employees' achievements, providing constructive feedback and addressing concerns promptly.
Resolved any customer complaints in a timely manner while demonstrating excellent problem-solving abilities.
Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Assisted management in developing plans for future growth initiatives based on market research data.
Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
Cleaned shelves, counters and tables to maintain organized store.
Oversaw daily opening and closing duties such as counting register funds, verifying deposits and reconciling tills.
Completed day-to-day duties accurately and efficiently.
Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Recognized by management for providing exceptional customer service.

Senior Produce Clerk

Sprouts Framers Market

Pasadena, MD

02.2021 - 03.2022

Knowledgeable of all produce products and department schematics.
Maintained updated knowledge through continuing education and advanced training.
Recognized by management for providing exceptional customer service.
Prepared and stocked produce shelves with fresh fruits and vegetables.
Assisted customers with product, promotion and policy information.
Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
Greeted customers and offered to help locate produce items.
Followed instructions to properly arrange merchandise items.
Set up advertising signs on shelves and counters to attract customers and promote sales.
Removed expired and overripe items to provide freshest options and eliminate health risks.
Answered shopper questions regarding shelf life and appropriate produce storage.
Assisted in training new produce clerks on proper stocking procedures.
Worked closely with the Produce Manager to ensure that store goals were met each week.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Assisted with customer requests and answered questions to improve satisfaction.
Completed day-to-day duties accurately and efficiently.

Lead Retail Consultant, Lead Cashier

Ulta Beauty

Eldersburg, MD

12.2014 - 07.2020

Embody the Ulta Brand by delivering unrivaled customer service and driving guest loyalty
Maintaining respective zone by coordinating merchandise, updating pricing, keeping up with cleanliness and appearance and organization of said zone
Meeting weekly quota in sales, credit card applications, and new rewards members
Floating between responsibilities of managing the register and managing my designated zone
Managed the inventory levels for all products in the store.
Greeted customers to determine wants or needs.
Encouraged team members to strive for excellence while providing support when needed.
Identified customer needs and provided personalized solutions.
Answered store and merchandise questions and led customers to wanted items.
Watched for and recognized security risks and thefts to prevent or handle situations.
Achieved key sales and service targets regularly.
Trained new employees on product knowledge, customer service, and store policies.

Overnight GSA, Night Auditor

Kimpton Madera Hotel

Washington, DC

12.2018 - 02.2020

Prepare coffee and tea for the morning, check in late arrival and valet vehicles if requested, attend to any overnight requests from guest whether it be suggesting places to eat, housekeeping needs, or issuing new keys, answering the phone for guest who are seeking to make reservations or canceling one, collect and organize paperwork from the day to prepare for accounting to review guest payment and billing information

Night Auditor

Brookshire Suites Hotel

Baltimore, MD

01.2016 - 08.2018

Responsible for balancing the revenue and expense transactions, which occurred during the day at the hotel
Responsible for the overall operations and appearance of the front desk
Greeted, registered and assigned rooms to hotel guests.
Resolved customer issues quickly while maintaining a high level of professionalism.
Responded to customer inquiries regarding hotel services, reservations, directions.
Reported any discrepancies immediately upon discovering them.
Documented wake-up requests and set up automatic calls in system.
Completed nightly updates to hotel rates and individual room charges.
Computed bills, collected payments and made change for guests.
Issued room keys and escort instructions to bellhops.

Health and Wellness Coach

YMCA

Hanover, PA

12.2014 - 03.2016

Developed customized care plan for program participants, including goals and plan of action
Develop and conduct onsite health-related wellness seminars and training courses
Build strong rapport with clients as a means of maintaining and increasing customer loyalty
Responsible for supporting operational aspects of the division to meet the organization’s customer requirements and satisfaction.

Customer Service Clerk

Home Depot