Magdalena Pino
Hillcrest Bank, NBH Bank
Taos
8
years of professional experience
Customer-focused banking professional with strong cash handling, cash management, and cross-selling skills. Known for accuracy, compliance, and building trust while resolving customer needs and supporting branch operations.
Work History
Banker Teller
1 Year 1 Month- Advised customers on deposit accounts, lending options, and banking products aligned with financial goals.
- Processed account openings, maintenance requests, and transaction activities with accuracy and policy compliance.
- Reviewed loan applications, gathered documentation, and supported credit decisions through thorough verification.
- Resolved complex customer issues by coordinating with internal teams and delivering timely service.
- Identified cross-sell opportunities across deposits, cards, and consumer lending solutions.
- Monitored daily branch operations to ensure adherence to security, audit, and regulatory requirements.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
Housekeeper
4 Years 1 Month- Inspected rooms for cleanliness, damage, and missing items before guest arrival.
- Changed bedding, vacuumed floors, and sanitized surfaces following daily housekeeping procedures.
- Cleaned guest rooms, bathrooms, and common areas to maintain consistent lodge standards.
- Replenished linens, toiletries, and room supplies to support guest readiness.
- Responded to special cleaning requests while maintaining courteous service standards.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
Carhop Server
4 Months- Delivered food and beverages promptly to parked guests with accurate order presentation
- Took drive-in orders, relayed requests, and verified customization for service accuracy
- Assembled trays, drinks, and condiments to support efficient curbside order delivery
- Assembled trays, drinks, and condiments for curbside order delivery
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
Busser
5 Months- Assisted servers with table resets and timely dining room turnover.
- Refilled water, silverware, and condiments to support smooth guest service.
- Cleared tables promptly to maintain clean, organized dining areas.
- Transported dirty dishes to dish area while following sanitation standards.
- Communicated table status with servers to improve service coordination.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Education
High School Diploma
Skills
Cash handling
Transaction processing
Cash management
Customer service
Loan processing
Customer focused
Client relationship management
Problem-solving skills
Timeline
Banker Teller
Hillcrest Bank, NBH Bank
09.2025 - CurrentRead More
Housekeeper
Alpine Lodge
08.2020 - 09.2024Read More
Carhop Server
Sonic Drive in
04.2020 - 08.2020Read More
Busser
La Cocina Restaurant
04.2019 - 09.2019Read More
Silver High
High School Diploma
Read More