Magdalena Ramos

Work History

Walmart

Marysvile, WA

04.2022 - Current

Answered queries and concerns and assisted customers with product selections.
Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
Examined and inspected stock items for defects and reported damages to supervisor.
Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.

Skagit Regional Health

Mount Vernon, WA

09.2019 - 08.2021

Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
Imaged and scanned patient and registration documentation into electronic patient record via EPIC.
Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
Accurately inputted patient and insurance information into company's computer system using EPIC.
Visited patients' rooms to collect insurance and financial information required for registrations.
Distributed informational materials, necessary forms and hospital procedures to patients.
Identified non-participating and out-of-network insurance plans and worked with patients and providers to address situations.
Collected, organized and entered patient data into medical systems.

Skagit Regional Health

Mount Vernon, WA

05.2015 - 09.2019

Adhered to strict HIPAA guidelines to protect patient privacy.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Managed multi-line phone system and pleasantly greeted patients.
Helped patients complete necessary medical forms and documentation.
Checked patient insurance, demographic and health history to keep information current.
Maintained current and accurate medical records for patients.
Organized paperwork such as charts and reports for office and patient needs.
Transcribed phone messages and relayed to appropriate personnel.
Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Completed patient referrals to other medical specialists.
Enhanced office productivity by handling high volume of callers per day.
Referred and screened patients to make best use of resources, triage staff and serve community members.
Completed and filed financial documentation for accounting purposes.

Old Navy

Burlington , WA

11.2012 - 07.2013

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Provided positive first impressions to welcome existing, new and potential customers.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions regarding sizing, accessories and proper care for merchandise.
Prepared merchandise for sales floor by pricing or tagging.
Solved customer challenges by offering relevant products and services.
Increased sales by offering advice on purchases and promoting additional products.
Processed product returns and assisted customers with other selections.