Magdalena Serrano
Odessa,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
14
14
years of professional experience
Work History
Account Manager
M3 Landscape Maintenance & Irrigation
Midland, TX
03.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
Property Management
Sunridge Management Group
Midland, TX
12.2010 - 11.2017
- Utilized property management software to track leasing activity and tenant information, improving data accuracy and accessibility.
- Vendor Contract Negotiations
- Budget Management
- Knowledge of Property Management Laws
- Financial Analysis/ Accounting
- Tenant Retention Strategies
- Experience with following software programs: Onesite, Bluemoon, Yardi, Yieldstar, Resman
Education
Permian High School
Odessa, TXSkills
- Relationship building and management
- Account oversight
- Networking skills
- Account development
- Operations
- Marketing
- New account creation
- Business development and planning
- Business process optimization
- Prioritizing workflows
- Coordinating documents
- Trend forecasting
- Cost reviewing
- Software expertise
- Invoice balancing
- Management collaboration
Timeline
Account Manager
M3 Landscape Maintenance & Irrigation
03.2023 - Current
Property Management
Sunridge Management Group
12.2010 - 11.2017
Permian High School