Magdalene Proctor
Sterling Heights,MI
Summary
Dependable professional with strong customer service skills and a proven history of training new employees. Committed to enhancing team performance and refining processes for operational efficiency.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Guest Room Attended Supervisor
Stovepipe Wells Village
Highway 190 Death Valley California
05.2015 - 08.2015
Assisted teams in completing projects within established timelines and budget constraints. Supported project efforts by collaborating with team members to achieve objectives. Helped maintain project documentation to ensure clarity and transparency.
Cashier
Taco Bell
W. Craig, North Las Vegas
05.2016 - 08.2019
- Supported daily operations by monitoring compliance with safety regulations and operational guidelines.
- Assisted in onboarding new employees by providing training on company policies and procedures to improve team performance.
- Aided in refining processes to eliminate workflow inefficiencies and minimize operational delays.
- Helped coordinate staff schedules and resource distribution to enhance service provision during busy periods.
- Tracked inventory levels to enable prompt purchasing and sustain service excellence.
Guest Room Attended Supervisor
Xanterra Parks & Resorts
04.2005 - 07.2010
- Supported daily operations by monitoring compliance with safety regulations and operational guidelines.
- Assisted in onboarding new employees by providing training on company policies and procedures to improve team performance.
- Aided in refining processes to eliminate workflow inefficiencies and minimize operational delays.
- Helped coordinate staff schedules and resource distribution to enhance service provision during busy periods.
- Tracked inventory levels to enable prompt purchasing and sustain service excellence.
Education
No Degree -
Southeastern High School
30 30 Fairview, Detroit Michigan 48224Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Cash handling
Cleaning and sanitizing
Customer service excellence
Money handling
Team collaboration
Time management skills
Order taking
Professionalism and courtesy
Product knowledge
Product restocking
Conflict resolution
Refunds and exchanges
Merchandise restocking
Cash drawer balancing
Payment collection
Refund handling
Guest inquiries
ID verification
Order packaging
Daily reporting
Drawer balancing
Purchase assistance
Order verification
Staff mentoring
Liquor regulations and compliance
Liquor law compliance
Spirit, wine, and beer expertise
Clear communication
Empathy and patience
Inventory restocking
Training and onboarding
Credit card processing
Promotions and discounts
Hospitality and accommodation
Receipt handling
Checkout monitoring
Credit and cash transactions
Gift card handling
Problem-solving
Honest and dependable
Ordering and stocking
Dependability and reliability
Scanner operations
Point-of-sale system
Visual merchandising
Sales transactions
Complaint resolution
Accomplishments
When secret shoppers coming to the store, to purchase alcohol or tobacco products, I always ask for ID and once .I did that I was handed certificate by the secret shopper because I did my job correctly.
Certification
It was a certificate statement that I passed the verification process.
Timeline
Cashier
Taco Bell
05.2016 - 08.2019
Guest Room Attended Supervisor
Stovepipe Wells Village
05.2015 - 08.2015
Guest Room Attended Supervisor
Xanterra Parks & Resorts
04.2005 - 07.2010
No Degree -
Southeastern High School