Sarah Johnston

• Worked with front desk to respond promptly to all guest requests.
• Placed orders for housekeeping supplies and guest toiletries.
• Communicated repair needs to maintenance staff.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Managed laundry sorting, washing, drying, and ironing.
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Increased employee performance through effective supervision and training.

**I work multiple positions at my job as needed** EX: Maintenance man went on vacation so I step in to keep the property running or If my GM is off/vacation I run the front desk.

• Used and operated various types of tools such as power saws, sanders, grinders, forklifts, and basic hand tools.
• Conducted basic repairs to plumbing systems such as leaky faucets and clogged drains.
• Organized storage areas and tool rooms to keep areas safe and fully stocked.
• Responded immediately to emergency repairs and other maintenance requests to minimize downtime.
• Reported issues to property manager so effective resolutions could be put into place.

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Collected room deposits, fees, and payments.
• Developed and maintained positive relationships with guests for satisfaction.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Handled payment and bill processing, change giving and payment collecting for guests.
• Answered customer telephone calls promptly and appropriately handled needs.

• Improved building cleanliness with continuous sanitizing of high-touch areas.
• Cleaned building floors by sweeping, mopping, and scrubbing floors.
• Adhered to company policies for appearance, thoroughness, and facility security.
• Emptied wastebaskets to transport trash and waste to disposal area.
• Refilled soap dispensers and air fresheners in multiple bathrooms.

**This Job ended due to the contract with the business not renewing**

• Performed general housekeeping and cleaning tasks.
• Loaded and unloaded materials and equipment onto and off construction sites.
• Cleaned and maintained tools, equipment and worksites.
• Provided labor support to carpenters, masons and other skilled trades.
• At this job, I have learned multiple skills/jobs.
• Used variety of hand and power tools to complete tasks.

• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Kept building spaces premises clean inside and outside.
• Responded immediately to calls from personnel to clean up spills and wet floors.
• Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.

**This job ended due to being young and wanting a job with better opportunities and pay**