Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Additional Information
Generic

Magdalene Wald

Ocala

Summary

Experienced with healthcare management, focusing on improving patient care and operational efficiency. Utilizes strategic planning and team coordination to achieve organizational goals. Track record of implementing effective healthcare policies and enhancing service quality.

Overview

5
5
years of professional experience

Work History

Care Guide Specialist

Apree Health
2024.09 - 2026.03
  • Assist 20-25 members a day with their employer-offered benefits.
  • Maintain key metrics, including 90% adherence, 90% member satisfaction, and 90% quality rating.
  • Inform members of their HSA, FSA, and HRA information, and send documentation
  • Perform computer troubleshooting for the member portal.

EBO CSR

State Collections Services
2021.06 - 2024.07
  • Assisted 25 – 30 callers with inquiries regarding their medical bills.
  • Ensured accurate insurance billing.
  • Collaborated with other teams to correct billing errors.
  • Ensured adherence to HIPPA guidelines

Education

Master of Healthcare Administration and Leadership - Healthcare Administration, And Management.

Western Governors’ University
Salt Lake City, UT
2025-10

B.S - Healthcare Management and Administration

Ashworth College
Norcross, GA
2024-09

Skills

  • Analytical thinking and problem-solving skills
  • Excellent communication and interpersonal skills
  • Four years of experience with electronic health record systems
  • Four years of experience with prior authorizations, referrals, and insurance claims
  • Cultural sensitivity
  • Time management

Languages

English
Native or Bilingual

Timeline

Care Guide Specialist

Apree Health
2024.09 - 2026.03

EBO CSR

State Collections Services
2021.06 - 2024.07

Master of Healthcare Administration and Leadership - Healthcare Administration, And Management.

Western Governors’ University

B.S - Healthcare Management and Administration

Ashworth College

Additional Information

Member of the American College of Healthcare Executives, Jan 2025 - Present