Magdalynn Willey
Customer Service Representative
Marietta,SC
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Timeline
Customer Service Representative - Champion Comfort Experts
09.2023 - Current
Patient Access Representative - Carolina Mountain Gastroenterology
03.2023 - 09.2023
Housekeeper/Receptionist - North Carolina Justice Academy
09.2022 - 03.2023
Washington State College of Ohio - Certificate, Medical Billing & Coding
08.2021 - 12.2022
Belpre High School - High School Diploma,
08.2017 - 05.2021
Work History
Customer Service Representative
Champion Comfort Experts
09.2023 - Current
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution; averaging between 80 and 100 calls per day.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong time management skills by efficiently prioritizing tasks and ensuring timely follow-up with customers.
Patient Access Representative
Carolina Mountain Gastroenterology
03.2023 - 09.2023
- Greeted and checked in patients, ensuring accurate collection of demographic and insurance information.
- Scheduled patient appointments, coordinating with healthcare providers to optimize scheduling efficiency.
Housekeeper/Receptionist
North Carolina Justice Academy
09.2022 - 03.2023
- Inspected rooms after cleaning to ensure all areas were properly sanitized and maintained according to building standards.
- Responded promptly to guest inquiries or concerns regarding housekeeping services, resolving issues effectively.
Education
Certificate - Medical Billing & Coding
08.2021 - 12.2022
- Summa Cum Laude graduate
High School Diploma -
08.2017 - 05.2021
- Valedictorian as part of the class of 2021
Skills
Customer service
Data entry
Call center experience
Computer proficiency
Scheduling
Follow-up skills
ServiceTitan
Medical Terminology
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.