Magdelyn Miranda
Hackensack,NJ
Summary
Results-driven and detail-oriented marketing professional with over five years of experience supporting operations, coordinating projects and events, improving processes, and building strong client relationships. Proven ability to manage compliance-focused programs, streamline workflows, and support cross-functional teams in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Senior Service & Operations Coordinator
Ocean Irrigation System LLC
05.2025 - Current
- Own end-to-end daily service operations, directing 20–30+ installation, maintenance, and repair projects while improving on-time completion by 25%.
- Serve as primary operational and client-facing contact, managing high-volume service inquiries and issue resolution.
- Optimize technician routing, work orders, and material readiness, reducing service delays by 15%.
- Oversee invoicing and financial tracking using QuickBooks to ensure billing accuracy and cash flow visibility.
- Partner with leadership to identify workflow gaps and implement operational improvements.
Program Coordinator
Veeva Digital Events
Lyndhurst, NJ
12.2023 - 05.2025
- Led compliance oversight for 500+ pharmaceutical speaker programs annually, ensuring full adherence to FDA, PhRMA, and Sunshine Act requirements.
- Managed documentation and data governance within Veeva CRM and PromoMats, maintaining audit-ready records.
- Partnered with Medical, Legal, and Regulatory teams to streamline review processes, reducing approval cycle time by 20%.
- Oversaw CRAM processes, validating contracts, honoraria, attendee spend limits, and program budgets.
- Conducted pre- and post-program compliance reviews to ensure accurate FMV validation and transparency reporting.
- Supported internal and external audits with zero critical findings.
Speakers Bureau Assistant Coordinator
Veeva Digital Events
08.2022 - 12.2023
- Coordinated travel, AV logistics, and compliance documentation for pharmaceutical speaker programs.
- Managed high-volume communications with healthcare professionals and internal teams.
- Ensured adherence to regulatory policies and internal operational standards.
- Supported cross-functional teams to maintain efficiency and timely program execution.
Education
Bachelor of Science - Business Management & Administration
Berkeley College
New York, NYSkills
- Event planning
- Project management
- Event marketing
- Vendor relations
- Corporate events planning
- Operations oversight
- Client relationship development
- Conference planning
Timeline
Senior Service & Operations Coordinator
Ocean Irrigation System LLC
05.2025 - Current
Program Coordinator
Veeva Digital Events
12.2023 - 05.2025
Speakers Bureau Assistant Coordinator
Veeva Digital Events
08.2022 - 12.2023
Bachelor of Science - Business Management & Administration
Berkeley College